Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2024
CATFISHED! Don't be fooled by the photos of a clean, updated, nicely maintained hotel in "Historic Downtown Rome, GA". Pulling into the parking lot I questioned if we had the right place. Dirty, rusty metal around light fixtures & closet rod. Threadbare carpet, mold on bathroom ceiling, no cover on bathroom exhaust fan and wires handing out, electrical plate in the bathroom was sticky & grimy. Seriously, just wipe things down every once in a while! When we were leaving for dinner I heard a woman in the parking lot getting out of her car say,"Are you sure this is the right place? It doesn't look like the pics". Sis got catfished too. They obviously used stock photos bc even the landscape plants were different. The pool was closed for the season but just looking out the door I could see it was giving "municipal pool" vs the vacation pool advertised.
Also, this is NOT close to the downtown area and NOT walkable to restaurants.
The young man checking us in was friendly & polite.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Manager, Gestion de l’hôtel
Hello Suzanne, We appreciate your feedback on your recent stay with us. We are sorry to hear about your disappointment. We aim to maintain our property to the highest standards and will address the areas you have mentioned with our team. We are glad to hear that you found our staff friendly and polite. Your comments will help us improve our guest experience in the future.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Manager, Gestion de l’hôtel
Hello Josh, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you have so we can address it accordingly. We value your input and strive to improve our services.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Manager, Gestion de l’hôtel
Hello Joaquin,We're happy to hear you had a positive experience during your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another enjoyable stay!
par un voyageur
It was a room
Publié le 22 oct. 2024 sur HotelsWas not pleased with the cleanliness of the room. The quality of the facility
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Manager, Gestion de l’hôtel
Hello Michael, We apologize that you were displeased with the cleanliness of the room and the facility's quality. Your feedback is valuable to us for improving our services. We encourage you to reach out to our management team directly to discuss your concerns in more detail.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Not sure why the reviews are so low. Staff was friendly, room was clean, breakfast was hot and good.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tracy, We are pleased to hear that you found our staff friendly, room clean, and breakfast enjoyable. We strive to provide all our guests with a positive experience during their stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant stay.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Michelle,We appreciate you choosing our hotel for your stay. If you have any concerns or feedback, please don't hesitate to contact us directly so we can address them promptly and ensure your future visits are exceptional.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kathy,We're sorry to hear that your experience was not perfect. Please feel free to reach out to us with any feedback so we can improve for the future. We appreciate your stay at our hotel and hope to welcome you back soon!
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Nakiya,We are thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
The room is clean. Problem is there is a mushroom growing at the top right corner of the bathroom mirror. There are noticeable signs of age in bathroom tub and fixtures. Are clock is making static noises with it off.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We appreciate your feedback regarding the condition of the room and amenities. Please rest assured that we will address your concerns with the relevant departments for their immediate attention. Your comments help us improve the overall guest experience and uphold our high standards for quality and comfort.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
This hotel was not the cleanest. While it did the job for our weekend I probably wouldn’t stay here again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Cassandra,We're sorry to hear about your experience and appreciate your feedback. We strive to provide all our guests with a comfortable and enjoyable stay. If you have any further comments or concerns, please don't hesitate to reach out to us.
