Note fondée sur 468 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Expedia
We booked 2 kings. When we arrived we were told that Expedia overbooked and there was no suites available. We told them 2 doubles would be fine. The one room was okay other than the fact it was dirty carpet etc. the second room was unbearable. It smelled like cat urine and was just awful. We told them at the front desk and had to leave and said we would be back after our event. We told them we could just cancel one of the rooms and stay in the other. We were told to contact Expedia for a refund. After being on hold for an hour they told us we would have an answer after they spoke with the property. When we got back they had told us they found a king suite one of us could move into so we just agreed. This morning I got an email from Expedia saying there was nothing they could do because get this “no complaint was made to hotel.” I can forgive the room situation but I won’t be lied about or to. The rooms carpet was totally nasty. Roaches in bathroom and crawling up the wall. I would not recommend this place nor will I ever use Expedia again. The whole experience was terrible at best.
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hello, Jeffrey! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 25 juill. 2024 sur Expedia
It was very nasty & had roaches
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Keremy! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Amy, Gestion de l’hôtel
Thanks for the positive rating, Bethany! Hope to welcome you again soon. Regards, Noah
par un voyageur
Publié le 19 juill. 2024 sur Hotels
It was a very comfortable one night stay and we would stay again. The bathroom sink was clogged and had no soaps or shampoos but the staff quickly rectified the issues. The advertised breakfast was only instant grits and convenience store chocolate and powered donuts which was disappointing since we were expecting the waffle machine like Hampton Inn provides. The outside pool was closed and empty. The staff was very friendly and homey though quite casual.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par S, Gestion de l’hôtel
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay withus. Regards, Tim
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Alondra! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara
par un voyageur
Publié le 14 juin 2024 sur Expedia
I did not stay there. When I pulled in it looked like a slum. Very dark, no signage, people hanging out in the parking lot. I Drove away and stayed elsewhere.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Peter! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
par un voyageur
Publié le 3 juin 2024 sur Hotels
The staff was really nice. I was pleasantly surprised by the size and comfort of the room.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ammy, Gestion de l’hôtel
Hi, Wyatt! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
par un voyageur
Publié le 28 mai 2024 sur Expedia
Upon arrival, you may notice an exterior facade that could use an uplift, a parking lot that could use a pave, and a pool one could add water to. These minor curbside details are just a few small pieces of the cover that one could judge an entire book upon. Don't be fooled, this is a genuine (5)Star resort. The rooms are comfortable, maintained ,and clean.ive found the staff to be kind, hardworking, respectful and genuine. Give it a shot and you will see that there is an affordable, quality, and comfortable stay here that is well kept and truly accommodating. Regardless of whom or what may check-in or out- this place delivers.
Commentaires de Gestion de l’hôtel
6 juin 2024 par S, Gestion de l’hôtel
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par Noah, Gestion de l’hôtel
Hi, Theron! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
par un voyageur
Publié le 26 mai 2024 sur Hotels
Every thing broken no pool broken fridge and tv
Commentaires de Gestion de l’hôtel
3 juin 2024 par a, Gestion de l’hôtel
Hi, Tiffany! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
