Note fondée sur 475 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Never again going to stay there: horrible smell in the room, fridge was missing. Bathroom probably 20 years without updates. Very rundown property that needs to be taken down.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for the unpleasant experience you had during your stay with us. We understand the importance of a clean and well-maintained room, and we are sorry for falling short in this aspect.
We have taken note of your concerns regarding the smell in the room, the missing fridge, and the outdated bathroom. Rest assured, we will address these issues promptly to ensure a better experience for our future guests.
Please know that guest satisfaction is our top priority, and we truly value your feedback. If there is anything else we can do to make it up to you or if you need further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Thank you for giving us the opportunity to improve.
Warm regards,
Team OYO
par un voyageur
Publié le 2 oct. 2024 sur Expedia
not good at all
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We're sorry to hear that you had a disappointing experience. We would like to understand more about the issues you faced so that we can address them effectively. If you could provide us with more details, we would greatly appreciate it. Our team is here to assist you, so please feel free to reach out to us at guestsupport.na@oyorooms.com if you require further assistance.
Warm regards,
Team OYO
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team strives to provide the best possible service to all our guests, and we regret if our standards fell short on this occasion. We appreciate your feedback and it will be taken seriously to improve our services. If you need further assistance, please email us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your valuable feedback with us. We're sorry to hear about the inconvenience you faced during your stay. Our team is committed to providing excellent service, and we apologize if we fell short of your expectations this time.
Your feedback is important to us, and we appreciate you bringing this matter to our attention. Please be assured that we take your concerns seriously, and we will address them promptly to ensure a better experience for our guests in the future.
If you have any further concerns or require any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Warm regards,
Team OYO
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay at our property. Our team is constantly striving to provide the best experience for our guests and we appreciate your valuable input.
If there's anything specific you would like to address or discuss further, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your review with us. We appreciate your feedback and apologize for any inconvenience caused. We understand the importance of following rules and we assure you that we will address this issue with our team. If you need any further assistance, please reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We apologize for any inconvenience caused. Our team is here to assist you further via guestsupport.na@oyorooms.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind regards,
Team OYO
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Joseph ! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 10 août 2024 sur Expedia
We booked 2 kings. When we arrived we were told that Expedia overbooked and there was no suites available. We told them 2 doubles would be fine. The one room was okay other than the fact it was dirty carpet etc. the second room was unbearable. It smelled like cat urine and was just awful. We told them at the front desk and had to leave and said we would be back after our event. We told them we could just cancel one of the rooms and stay in the other. We were told to contact Expedia for a refund. After being on hold for an hour they told us we would have an answer after they spoke with the property. When we got back they had told us they found a king suite one of us could move into so we just agreed. This morning I got an email from Expedia saying there was nothing they could do because get this “no complaint was made to hotel.” I can forgive the room situation but I won’t be lied about or to. The rooms carpet was totally nasty. Roaches in bathroom and crawling up the wall. I would not recommend this place nor will I ever use Expedia again. The whole experience was terrible at best.
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hello, Jeffrey! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 25 juill. 2024 sur Expedia
It was very nasty & had roaches
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Keremy! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
