Avis Olive Tree Hill

Ciao Cesare,siamo contenti che tu abbia gradito il tuo soggiorno e ti ringraziamo per la gradevole recensione..Per quanto riguarda la nota relativa la macchina, noi facciamo di tutto per essere chiari sul fatto che, sebbene ci si trovi a breve distanza da paese, assi viari e stazione ferroviaria, ci troviamo in campagna ed é per questo, nello spirito che ci contraddistingue e nel tentativo di assecondare le esigenze dei nostri ospiti, che mettiamo a loro disposizione anche un servizio navetta. Cosa desiderare di piú?Un abbraccio, Ivano

Given the valuable detail of this review, let's go to clarify point by point.“he had to relocate us in a different room. The final room assignment was at a different address than the one listed on Expedia”False statement. On the other hand, it is true to say that, following an overlapping of bookings, we had initially communicated to them the assignment of our cottage which, although still on our property, can be accessed from a parallel road. However, due the cancellation of a room and given the conditions of the access road to the cottage ruined by the recent rains, we promptly notified the couple of the lack of need to move them and we gave them the coordinates to reach the room they had made a request.“The room was in a house shared by other guests”.I don't even know if it makes sense to answer.Maybe someone should explain to these people what a Bed & Breakfast is.“The cooking smells coming from the shared kitchen were unbearable”.Strange, I don't think risotto with zucchini and escalopes in white wine give off unpleasant smells. Too bad that the comments of the diners are not publishable.“The bedroom was very outdated”.This statement should certainly be investigated. Perhaps we are referring to the rustic style of a country house shown in the photos published on Expedia. If they didn't like it why choose it?“The sliding door bedroom lock made us feel unsafe”. It would be interesting to understand the difference, in terms of safety, between a normal door and a sliding one. Perhaps these people thought we were in a dangerous neighborhood where the use of armored doors is often necessary. Nothing is more wrong than this. Fortunately, from this point of view, we are the privileged ones who do not have these problems.“The surrounding area is beautiful, despite the pool, which looks more like a kids' paddling pool”.Here perfidy surpasses itself. Ours is a circular above-ground pool, also present among the photos published on Expedia, which I believe is among the largest on the market since its diameter is 5.5 meters.It is certainly not an Olympic swimming pool but no one has ever passed it off as such.Now that we have fully answered what is reported in the review, I would like to underline what these people forgot to say and make some reflections.It seems that they didn't realize that they had booked a room in a country house which is commonly accessed via internal dirt roads. Calling it a remote area seems out of place since we are both 1.5 KM away. from the town and the local railway station and we are talking of 200mt. of dirt road.Since it was clear from their arrival that the location wasn't to their liking, I wonder why they didn't accept my proposal to find them accommodation in the area that better suited their wishes and needs.On the other hand, it is admissible that errors of assessment can be made but turning a personal error into falsehood is not correct. Moreover, to avoid retracing those 200 meters of dirt

Hi Andy, thank you for wonderful words and welcome back home!