Note fondée sur 258 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 nov. 2019 par Tiffany, Gestion de l’hôtel
Thank you for taking the time to post a review of your stay. We would like to apologize for any inconveniences that may have occurred with your recent experience at our property. We continually work to improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
par un voyageur
Publié le 6 oct. 2024
We have stayed here annually for 3 years. Staff and room have always been top notch.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Amy, Gestion de l’hôtel
Thanks for your appreciation
par un voyageur
Publié le 13 juill. 2024 sur Hotels
They never read instructions about needing ground floor when you book so had to pay extra for what they call a suite. Room smelled terrible, no tissues, nor soap, cream etc.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Amy, Gestion de l’hôtel
There is dispenser in the bathroom mounted on wall. And tissue pack was also there
par un voyageur
Publié le 17 mai 2024 sur Expedia
The hotel is rundown. Our rooms paint was dirty. Our bathroom door would not close. It needs an overall touch up to make it look clean.
Commentaires de Gestion de l’hôtel
18 mai 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Thank you Chrissy, for taking the time to write a review of your stay at the Red Roof Inn & Suites Rome. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you weren't satisfied with nether the cleanliness of the room nor our hotel's upkeep. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Get what you pay for
Publié le 14 mai 2024 sur HotelsKing sized bed one chair one nightstand lots of gnats. Toilet was loose had tan build up where it was caulked. Mildew build up under edge of shower walls. Water did not flow down the sides of the toilet so paper and vomit was stuck there all weekend (yeah, i had a bit much at rock the country). Had to jimmy the door to get the lock to latch. Why did the white towels have stains!? Could have fit a love seat or a couch in that room but only had a single chair so I stood while we ate.
Commentaires de Gestion de l’hôtel
14 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ROME. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of the towels, the loose toilet and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mai 2024 sur Expedia
Do not stay here!! The pictures misrepresent the property. I actually asked the desk clerk if it was safe. I also was supposed to get a non smoking room and when I told her I couldn’t sleep in it because I have asthma and it smelled of smoke her response was “they smoke in them sometime”. Crack heads on the steps. The smoke alarm kept beeping and the covers had dirt on them. The walls also had dead bugs on them. It was a nightmare. We left and went somewhere else and they still charged me a night. I have sent in a claim to try and get my money back. This was awful!!!!
Commentaires de Gestion de l’hôtel
13 mai 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Dear Allison,We are disappointed to hear your recent stay at the Red Roof Inn & Suites Rome did not meet your full expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur de Nicholson
Publié le 10 mai 2024 sur Expedia
Very clean. Nothing fancy but just what we needed. Friendlt courteous staff
Commentaires de Gestion de l’hôtel
11 mai 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Kenneth,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Rome. It's thrilling to see our cleanliness and courteous staff created a wonderful experience. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. Red Roof look forward accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 13 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Lealan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ROME and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 avr. 2024 sur Expedia
The hotel was exactly what I was expecting. However, the staff was better than expected. They were all friendly, courteous and professional. They made me feel welcome. Thank you.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Jesus, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES ROME regarding the excellent staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Excellent location
Publié le 1 avr. 2024 sur HotelsThe hotel was clean. The staff were pleasant. The location was exactly the distance from my sister's house that we wanted.
Waffle House was nearby and we wanted a bigger breakfast so that was great. Walmart right up the street.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Laura, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Rome. We sincerely appreciate your 10/10 score and are happy to hear you had a great encounter with us, especially regarding our clean hotel, our pleasant staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist
