Avis Rome, an Aristocratic apartment in Historic Palace near the Piazza Navona

Dear Stephen, We are so glad that you enjoyed your stay. We are so sorry that you did not advise that the you had no hot water. We could have someone there in 5 minutes to just reset the fuse. You should have let us know. Thank you again for staying with us. Susan , Adrian , and the Commendable Rentals Team

I am delighted that you appreciated our services, and that you enjoyed the restaurants that we recommended and booked for you, and that you appreciated the neighbourhood which is the center of everything and classic Rome. I would like to mention that the Renaissance building where you stayed is one of the finest with its antique fountains , courtyard, and majestic staircase: it is home to many Italian Aristocrats who treasure it the way it is. At the same time, I am disappointed that you did not contact us when you had concerns which we could and would have either resolved immediately, or reassured you about. That is why we, Commendable Rentals are there and offer a full service. In fact, that is exactly what happened when your husband mentioned while checking in with Adriana, that he thought that there would not be enough glasses for the guests that you were inviting later in the week. She ran out, bought additional glasses, and brought them the next day. From that moment, you should have had plenty of glasses. By the way, the shortage was due to unreported breakage by guests who left the day that you arrived.We will make sure to stock a further surplus to avoid that. For the linens, we could have immediately reassured you that the comforter that you mentioned was in a duvet ( comforter) cover that is washed as all sheets are for each and every guest. Using comforter covers in place of a top sheet is a European style, and they are often in prints, which are part of the decor.They are fine sheets of a European known brand. The apartment is no doubt eclectic, but most of our guests have been thrilled to be living amidst the history of several hundred years collected by the family through generations. This is why it is not all of the same period. The third bedroom was never a maid's room ( there is one one floor up) . It is down the hall not far from the others. It is smaller, and we do announce this, but it's freshly painted and in no way shabby, It opens onto a small balcony and offers a sweet antique desk, a good reading light and cosy comfort with a quality mattress. We would have been happy to reassure you. We also checked the water pressure after you left, and it was an easy adjustment. I am sorry that you did not offer us the opportunity to fix it for you. In Rome's historic buildings, plumbing is seldom brand new, but I know there is plenty of hot water, once you let it warm. We are happy that you were happy enough to want to use us again

We are delighted that your family holiday in our Rome apartment, Timeless Rome was such a success, and that you appreciated all its beauty and advantages that you have listed so clearly. Thank you for For taking the time to write this review. Best Wishes, Susan Doull Commendable Rentals