Note fondée sur 493 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,We're sorry to hear that your experience was not up to expectations. Please feel free to reach out to us directly to discuss any concerns you may have, so we can work to address them for future guests. We value your input.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Room was clean. Lots of traffic noise. Breakfast had no bagels, no butter and ran out of syrup for waffles by 7am. No staff around to help.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Scott,Thank you for your feedback. We apologize for any inconvenience you experienced and will address the breakfast supply issue with our team. Your comments are valuable to us for future improvements.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
No cofee in room no channel guide poor breakfast no pool
Parking exit prevents easy acess to food across the street
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert, We appreciate your feedback and apologize for any inconvenience during your stay. We take all comments seriously and will share your input with our team to improve the guest experience. Please reach out to our management team directly for any further assistance or feedback. Thank you for staying with us.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're delighted you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Nicolas, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Book elsewhere
Publié le 17 août 2024 sur HotelsI wouldn't recommend. The hotel is run down. We stayed in the studio suite which has the jacuzzi in the room.
When we arrived and were checking in we noticed a strange beeping noise in the lobby. We asked the person checking us in about it thinking he had to be so annoyed listening to that all day. He said it usually only lasts a minute then stops. Someone else then came out and punched in a code somewhere and it stopped. I only mention that because we heard it off and on all night because our room was on the first floor close to the lobby. At 6:20am we finally got up and checked out.
The room itself smelled musty. Dead bugs were all over the floor (not bed bugs at least). The jacuzzi had visible dirt in it. The jets looked awful with crusted gunk. No way we were getting in that!
The bathroom itself was awful. The shower was stuck in the shower position so adjusting the temperature was fun with water spraying down. It was also a struggle adjusting the temperature because the faucet just spun. It didn't have a stop when you hit the max hot setting or cold setting. The shower also had hairs all over the walls. I was able to use the coffee cup they left in the room to rinse those down the drain since they don't have a coffee pot to go with the coffee cup they leave you.
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Christy,We are sorry to hear about the challenges you experienced during your stay. Your feedback is valuable to us as we strive to improve our guests' experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 14 août 2024 sur Expedia
Worst experience ever I fell in the bathtub because it was so slick and they did nothing to compensate me whatsoever
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Michael, We're disheartened to hear about your experience and appreciate you sharing it with us. We recommend reaching out to management directly for further assistance with your concerns. Your feedback is valuable in our commitment to improving our services for all our guests.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Joana, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and strive to provide excellent service to all our guests.
par un voyageur
Okay
Publié le 5 août 2024 sur HotelsLocation was perfect for what needed to be done, BUT, this hotel needs a complete renovation! It’s sad when hotels charge so much a night, and the carpet is filthy, towels and bedding needs to be replaced! There was also a bug in my room!
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Chandra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
