Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebe
Publié le 9 oct. 2018 sur Expedia
Older property, needs maintenance. Clean. Friendly and helpful staff. Pleasant stay.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The remodel on the lobby is to hide the horribleness of the rooms. Roaches!! No accommodations for handicap.. The restaurant was not available the hours they said it was..
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Helen,We sincerely apologize for the issues you encountered during your stay, including the presence of roaches and the lack of handicap accommodations. It's disappointing to hear that the restaurant hours did not meet your expectations as well. We take these concerns seriously and will address them with our management team to ensure necessary improvements are made. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Peter,Thanks for your feedback and a 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Terrible front desk behavior
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about your experience with our front desk staff. This is not the level of service we strive to provide. Your comments are important to us, and we will address this issue to ensure it doesn't happen again. We appreciate your input and hope you will consider staying with us again for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Johannes,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christopher,Thanks for your feedback and a 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The place is in no condition to function, is dirty with bad electricity and bad service
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear JOHANNY,We sincerely apologize for the unacceptable conditions you experienced during your stay, including cleanliness issues, electrical problems, and poor service. This is not the standard we aim to provide, and your comments will be addressed with our team immediately. We hope to make the necessary improvements for a better experience in the future.Sincerely, Hotel Manager
par un voyageur
DISGUTING PLACE TO STAY.
Publié le 29 sept. 2024 sur HotelsTHIS PLACE IS DISGUSTING ITS ANCIENT NO HOT WATER,NO MAID SERVICE, THE RESTAURANT IS TERRIBLE,IT LOOKS LIKE AND OLD HOLIDAY INN AND ITS WAY OVER PRICED.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear JOHN,We sincerely apologize for your disappointing experience at our hotel. The issues you encountered, such as the lack of hot water, no maid service, and poor restaurant quality, are unacceptable. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. Your comments about the condition of the property are concerning, and we will take them into serious consideration. We understand your frustration regarding the pricing as well. We hope to make significant improvements to enhance our guests' experiences in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Eric,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The heat was not working there were roaches crawling on the table and lamp so nasty i would like a full refund service sucks so bad
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Umika,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
