Ratings based on 929 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by GM, Hotel Management
Thank you
by A traveller
Posted Sep. 6, 2024 on Expedia
Staff very friendly and helpful.
Comment from Hotel Management
Sep. 9, 2024 by Albert, Hotel Management
Dear Joseph, thank you for your kind words about our staff. We are delighted to hear that you found them to be friendly and helpful. Our team takes great pride in providing excellent service, and it’s wonderful to know their efforts made a positive impact on your stay.We look forward to welcoming you back and ensuring you have another great stay with us.Best regards,
by A traveller
Posted Sep. 1, 2024 on Expedia
Comment from Hotel Management
Sep. 2, 2024 by Albert, Hotel Management
Dear Willie C, thank you for your review and for giving us a 4 out of 5 rating! We're glad to hear you had a positive experience and appreciate your feedback. If there’s anything specific that could have made your stay even better, please let us know. We look forward to welcoming you back and providing an even better experience next time!
by A traveller
Posted Aug. 30, 2024 on Expedia
Noone was that friendly. Price was to high. Got married and when came back for the night, the elevator was broke and we had to make several trips up the stairs in our wedding attire. Pillows were horrible.
Comment from Hotel Management
Aug. 31, 2024 by Albert, Hotel Management
Dear Joanne,Thank you for sharing your feedback with us. First and foremost, congratulations on your wedding! We sincerely apologize that your special day was marred by the inconvenience of the elevator issue and that the service did not meet your expectations.Please know that we did call the elevator technician immediately when the problem arose, and we worked to resolve the issue as quickly as possible. However, we understand how frustrating it must have been for you to deal with this on your wedding night, especially when you were dressed in your wedding attire. We’re truly sorry for the added stress this caused you.Regarding the pillows and the pricing, I apologize that these aspects did not meet your expectations. Your comfort and satisfaction are important to us, and we take your feedback seriously. We will review our pillow options and pricing structure to ensure we’re providing the best possible experience for our guests.We hope you will consider giving us another chance in the future to provide you with a stay that better reflects the level of service we strive to deliver. Thank you again for your feedback.
by A traveller
Posted Aug. 27, 2024 on Hotels
Had a good stay. I thought it was stupid to charge nine bucks a night for parking. I'm guessing for security. Well someone should be checking on the guard. I never saw one. That's nine dollars times how many rooms. What's the guard getting sixteen bucks an hour. Just a little scam going on I think.
Comment from Hotel Management
Aug. 27, 2024 by GM, Hotel Management
Thank you
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Albert, Hotel Management
Dear Chanel, thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5 out of 5 experiences during your stay with us. Our team works hard to ensure that every guest feels welcomed and valued, so it's incredibly rewarding to receive such positive feedback. We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back again soon. Your satisfaction is our top priority, and we're here to ensure that you have a wonderful experience every time you visit. Thanks again for choosing to stay with us, and we look forward to seeing you again soon! Best Regards
by A traveller
Posted Aug. 24, 2024 on Expedia
Very much appreciate availability of buffet breakfast.
Comment from Hotel Management
Aug. 26, 2024 by Albert, Hotel Management
Dear Rachel,Thank you for your kind words! We're delighted to hear that you appreciated our buffet breakfast. Our team works hard to ensure that all of our guests have a satisfying start to their day, and it’s wonderful to know that our breakfast service met your expectations.We look forward to welcoming you back!Best regards,
by A traveller
Posted Aug. 20, 2024 on Expedia
Room was clean. Nice little bar. Good cocktails. Breakfast was delicious. Staff was very friendly.
Comment from Hotel Management
Aug. 21, 2024 by Albert, Hotel Management
Dear Sean,Thank you for your kind words! We're thrilled to hear that you enjoyed your clean room, the bar with its good cocktails, and our delicious breakfast. It's also wonderful to know that our staff made a positive impression during your stay.We appreciate your feedback and look forward to welcoming you back soon!Best regards,
by A traveller
Posted Aug. 12, 2024 on Expedia
The property was excellent! However, you should not charge for parking and you should offer free breakfast. For $10 I had stale bagels n pastries-unacceptable- especially for what the room rates are
Comment from Hotel Management
Aug. 12, 2024 by Albert, Hotel Management
Dear Cynthia,Thank you for your feedback and for noting that you found our property excellent. We appreciate your comments about our parking and breakfast services.I understand your frustration regarding the parking fee and breakfast. The parking fee is indeed outlined on our website, and breakfast is available for purchase through our booking packages. We strive to provide value and quality for all our services, and I’m sorry to hear that the breakfast items did not meet your expectations. I will be sure to pass your feedback on to our team so that we can improve the quality of our breakfast offerings.Your feedback is valuable to us, and we take it seriously as we continually work to enhance our guest experience. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact me directly.Thank you again for your feedback and for staying with us. We hope to have the opportunity to serve you better in the future.Sincerely,
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Albert, Hotel Management
Dear Eric, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we’d like to learn more about what went wrong during your stay. We hope to have the opportunity to make things right in the future.
