Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très moyen
Publié le 21 janv. 2023 sur HomeAwayLa location est bien située, ds un cadre agréable, mais elle est mal entretenue, extérieurs mal aménagés, circuit électrique défectueux, intérieur défraîchi, voiture épave ds le bas de la maison. La moitié des lampes ne fonctionne pas, pas d’eau chaude à l’évier et au lavabo. Accueillis par la femme de ménage qui a fait tout son possible pour nous être agréable. Je ne recommande pas cette location.
Commentaires de Gestion de l’hôtel
7 mai 2023 par VrboOwner, Gestion de l’hôtel
We are sorry to hear that you had a bad experience with our rental and some of the issues you have experienced. We value our guests feedback and would like to learn more about what went wrong so that we can make the necessary changes.
We understand that you were disappointed in the rental and the condition of the property’s exterior. We take our guest concerns seriously, since the last storm left the exterior with some water damage.
As a result, we have been working tirelessly to make the necessary adjustments, since most of the alterations are cosmetic and exterior surface. The hot water situation has also been resolved.
In reference to the electrical situation, we never had a guest reported having theses issues. Therefore, more than likely without realizing, the system may have inadvertently tripped while in use.
We appreciate your feedback and we would like to assure you and future guests, that the necessary steps are already in place to improve our rental with a whole new look and upgrades you’ll love.
par un voyageur
I would definitely stay here again!
Publié le 13 nov. 2022 sur HomeAwayThe location is relatively close to the capital about 10minutes if you are a extra cautious driver like me.
The apartment is in a quiet and peaceful area with a river in the back and the most beautiful view of the mountains.
When indoors we enjoyed sitting in the balcony listening to the river 😊 talk about the purest form of white noise.
Commentaires de Gestion de l’hôtel
7 mai 2023 par VrboOwner, Gestion de l’hôtel
I thank you for your wonderful 5 star review. I aim to provide a 5 star home base service all the time. Please return soon.
Regards
par un voyageur de Roanoke
Publié le 9 août 2022 sur Expedia
