Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2019 par Seth, Night Security Specialist , Gestion de l’hôtel
Hello Thierry,
Thank you for taking the time to leave us a review. We appreciate the feedback and your business. Hope to see you again in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lorna,Thank you for your 3 out of 5 rating. We’re glad you found some aspects of your stay satisfactory, but it’s clear there are areas we need to improve. Your feedback is valuable, and we’ll work to make your next experience even better.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Room was filthy. I left shortly after checking in
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about the cleanliness issues you encountered. This is not the standard we aim to uphold. Please be assured that your feedback will be used to address these concerns with our housekeeping team. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Richard,Thank you for your incredible 10-star rating! We are so delighted that you had a wonderful time with us, and we look forward to welcoming you back soon! Your kind feedback means a great deal to us, and we hope to make your next visit even better. Thank you again!Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Room was smoked in. Floor was not vacuumed. Went to get into bed, noticed small insect crawling on bed cover. Upon closer inspection identified as adult bedbug. Went to reception and notified desk staff. They were friendly and apologized. I asked for refund, received one and left the premise. I would not recommend lodging here.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bruce,Thank you for sharing your experience with us. While we're glad to hear our desk staff was responsive and friendly, we're deeply sorry about the issues you encountered with your room's cleanliness and the bedbug incident. This is certainly not the standard we strive for. Your feedback is important, and we will address these concerns immediately to prevent future occurrences. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
It’s exactly what you would expect for an $80 hotel room. Mildew in shower, no towels, stiff beds. But the sheets were clean. It’s right off freeway. I was able to check in at 11pm and be back on road first thing in morning.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shane,Thank you for sharing your feedback. We’re glad the convenience of our location and the cleanliness of the sheets met your needs. We apologize for the issues you encountered with the mildew, towels, and bed comfort. Your comments are valuable and will help us improve our services. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
No hot water
No TV (took over an hour to get an HDMI cable)
No phone
No coffee maker
Bathtub had mildewed, cracked very old grout (did not use)
No hair dryer
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Suzanne,Thank you for sharing your experience. I apologize for the issues you encountered, including the lack of hot water, TV connectivity problems, and missing amenities. We are addressing these concerns to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Nice lobby
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ethan,Thank you for your feedback! We’re glad you liked the lobby. We appreciate your rating and are always looking for ways to enhance our guests' overall experience. We hope to provide a more satisfying stay during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Dirty and bad smell. I recleaned room and changed the linen. Grit in bedding. Foyer floor had spill, maybe from breakast? And i checked in at pm. Im not too picky but would I would recommend finding other lodgings! Not worth the savings!
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Angela,We sincerely apologize for the disappointing experience you had with the cleanliness of your room and the foyer. This is far below our standards, and we regret that it impacted your stay. We appreciate your feedback and will take immediate steps to address these issues. Your comfort is our priority, and we hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
