Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2019 par Seth, Night Security Specialist , Gestion de l’hôtel
Hello Thierry,
Thank you for taking the time to leave us a review. We appreciate the feedback and your business. Hope to see you again in the future.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The couch was is poor condition and dirty. The carpet definitely needs to be replaced as it is old and smelly.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the condition of the couch and carpet in your room. This is not up to our standards, and we are addressing these issues to ensure improvements are made. We appreciate your comments and hope to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager
par un voyageur
80's style decore. But decent enough.
Publié le 29 juill. 2024 sur HotelsO.K. so this place is a bit behind with it's decore. Rooms are fairly clean. TV, microwave, mini fridge, desk and loveseat type couch are all included! Bare minimum breakfast is offerd. Some bagels (no way to toast them).
Pour your own waffles (only hot food your gonna get). And the usual compliment of coffee, milk and OJ.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,We appreciate your feedback. We're glad to hear you found the rooms clean and the amenities useful. We’re sorry to hear that our decor and breakfast options did not fully meet your expectations. Your comments are valuable and will help us improve our offerings. We hope to welcome you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Very nice friendly and helpful front desk staff
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bashir,Thank you for your feedback. We’re thrilled you had a positive experience with our front desk staff. Their friendliness and helpfulness are truly valued, and we’re glad they contributed to making your stay enjoyable. If there’s anything else we can do to enhance your visit, please let us know. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
This is the third time we have stayed at this motel in Roseburg. I realize that this motel is over 50 years old. My wife's mother worked there, so it held a special part for us. First, we had to fight the flies in the room for two days, the carpet looked like it had not been cleaned in years. Something new there was no phones in the rooms, we had not noticed the past two times we stayed. Not everyone has cell phones. We needed hangers not one in the room, they gave us 4 hangers, 2 we could use the other two were broke. I could continue but won't. For the price we paid in my opinion the rooms should be in better condition. So, I'm sorry to say that we will not be staying there any more.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Clifford,Thank you for sharing your feedback. We’re glad that you have had a long-standing connection with our motel, but we're truly sorry to hear about the issues you experienced during your recent stay. We understand your concerns about the cleanliness and amenities, and we will address these issues with our team to improve our services. We appreciate your feedback as it helps us to enhance the experience for our future guests. We hope you will consider staying with us again.Sincerely, Hotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ryan, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team
par un voyageur
Publié le 11 juill. 2024 sur Expedia
I would not recommend anyone to stay here. Looks terrible and not like picture showcase.
When i arrived i went to check in and they said we didn't have a reservation at all. Even with showing a confirmation code they said there was nothing they could do to help. As all 2 bed where booked. I was told they only have 1 bed rooms available right now.
That was at a higher cost then my 2 bed reservation. They said i could book the 1 bed instead. I asked if we could get it for the same price as was listed on are booked reservation or at least at a discounted price. I was told there was nothing she could do about it at all. It didnt look like she wanted to help at all.
Well i was there i took a peek at there breakfast they served when i checked in and its was also not show as pictured. The area was dirty and limited things avaliable. I wouldn't eat there even if they honored my reservation. So i dont recommend anyone staying here. I ended up book a 2 bed at a motel 6 down the road and it was suprisigly nicer. I recommend if your in a pinch and need a last minute reservation.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gabriella,We apologize for the experience you described during your recent visit. This is not the standard of service we aim to provide. We are sorry for the inconvenience with your reservation and the condition of our breakfast area. Your feedback is important, and we will address these issues to improve our services. We hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
No towels, dirty sheets, mold in bathtub . broken window in bathroom, and no privacy in bathroom.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for sharing your concerns. We apologize for the inconvenience you encountered during your stay. Rest assured, we take your feedback seriously and will address these issues promptly to improve our services. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
par un voyageur
Publié le 5 juill. 2024 sur Expedia
the room smelled moldy
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeff,We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that any areas requiring improvement are addressed promptly. We hope you will visit again soon.Sincerely, Hotel Manager
