Note fondée sur 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The front desk was very nice and understanding, almost embarrassed, about why I didn’t stay in a room full of black mold and mildew. The room smelled horrible. I walked in, looked around, and walked out.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Lisa, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Michael! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
par un voyageur
Publié le 8 oct. 2024 sur Hotels
You get what you pay for. Parking lot very trashy, cigarette butts all over. Rooms do not look like on website. Poor maintenance at location. Rooms need painting in worse way. Great place for homeless
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during your stay. We appreciate your concerns about the parking lot and room maintenance. We assure you that we take these matters seriously and will address them promptly. If you have any further queries or need assistance, please reach out to guestsupport.na@oyorooms.com.
Team OYO
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Not a good property, not safe, not suitable to stay old , dirty, not in good shape at all ,
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Please be assured that we take your concerns seriously.
Your comments have been duly noted and we will look into the issues you raised regarding the property. Our team will take necessary steps to address them and ensure a better experience for our guests in the future.
If you have any additional details or would like to discuss your experience further, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to assist you.
Warm Regards,
Team OYO
par un voyageur
Worse hotel ever
Publié le 5 oct. 2024 sur HotelsFor one when I arrived I couldn’t even open the door it was stuck. Once I finally got inside the room was horrible smelled like straight cigarettes. There was no batteries for the remote and when I called front desk they said they didn’t have any that I had to wait til the morning time the water never got hot for me to take a shower so I was there for about an hour and then I left and ended up paying extra money for another hotel. The experience was so horrible I will never book again
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We are extremely sorry to hear about the experience you had during your recent stay. This is definitely not the level of service we strive to provide. We apologize for the inconvenience caused by the door lock, the unpleasant smell in the room, and the issue with the batteries and hot water. Your feedback is duly noted and will be shared with the relevant team to ensure improvements are made. If you could provide us with the booking details, we would like to investigate this matter further and address it appropriately. We understand your frustration, and we genuinely hope to have the opportunity to make it up to you in the future. Should you need further assistance, please reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your experience with us. We apologize for any inconvenience caused. Your feedback is important to us, and we appreciate your patience.
We strive to provide a comfortable and enjoyable stay for all our guests. We have noted your concerns and will work towards addressing them promptly. If there is anything specific you would like us to assist you with, please feel free to reach out to guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay. We truly value your opinion as it helps us improve our services.
If there is anything specific you would like to address or discuss further, please reach out to us at guestsupport.na@oyorooms.com. Our team would be more than happy to assist you.
Thank you once again for choosing OYO Rooms, and we look forward to serving you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Manageable.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Lisa, Gestion de l’hôtel
Thanks for taking out your valuable time to rate us, Eric! We will work even harder to make your stay a memorable one :) Regards, Lisa
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. Our team at OYO Rooms always aims to provide a delightful and comfortable experience for our guests. We appreciate your valuable feedback and will certainly take it into consideration to improve our services. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 20 sept. 2024 sur Expedia
非常感谢
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We strive to provide the best experience for our guests, and we apologize if we fell short in meeting your expectations. We appreciate your valuable input and will take it into consideration for future improvements.
If there is anything specific you would like to discuss or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Best regards,
Team OYO
