Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 2 août 2024 sur Expedia
par un voyageur
Nice
Publié le 28 juill. 2024 sur HotelsRoom was ok didnt have coffee machine which it should have. And when i left friday was locked in
par un voyageur de Brantford
Publié le 3 juill. 2024 sur Expedia
par un voyageur
Publié le 2 mai 2024 sur Hotels
par un voyageur
Lovely place to stay
Publié le 25 avr. 2024 sur HotelsVery welcoming and wonderful stay. Highlights of our trip were the breakfast and beautiful building.
par un voyageur
Publié le 21 avr. 2024 sur Hotels
par un voyageur
Publié le 23 mars 2024 sur Expedia
The first room I was in was a double. The bed was badly made (sheets not tucked in) and the blind was broken and window ledge dusty. After a work call at the table, I sat on the end of the bed and the mattress went all the way down to the floor.
No phone, so went back to reception and the manager came down (lovely man). He lifted the mattress and there were no slats on the bottom end - what there was were all pushed to the head of the bed and one or two were broken.
I asked to be moved to another room. The other double I was advised had a broken radiator. So I was moved to a ‘delux’. The bed wasn’t broken (yay). There were black spots on the bathroom and hallway walls (mould?). The curtains did not block out the constant light from the courtyard at all. The tv powered up, but would not connect any channels. Cheap poorly put together flat pack furniture.
As a solo traveller though, my main concern was the lack of security. There was a door on the downstairs level, that led into a tiered courtyard down a lane way to a gate on the Main Street. Neither locked. There was no separation of the hotel rooms from an entrance. The land way on ground level - was litter strewn, I saw a couple of condoms and a used needle. There was no privacy lock on the door. I ended up using a door wedge and a chair against the door. It just felt dodgy.
Food - lovely burger. Staff perfectly polite. But this is in no way (a) worth the money, or (b) a boutique hotel.
Commentaires de Gestion de l’hôtel
23 mars 2024 par MB, Gestion de l’hôtel
We sincerely apologize for the issues you encountered during your stay and thank you for bringing them to our attention.Regarding the bedding situation in your initial room, we were unaware of the problem and appreciate you bringing it to our attention. We swiftly addressed the issue by relocating you to a King Deluxe room to ensure your comfort.Regarding the spots on the walls, please rest assured that these are not mold but rather stains left by previous guests. We are scheduled to repaint the walls this week to rectify this issue.We apologize for any inconvenience caused by the courtyard spotlights. While we have not received previous complaints about them, we will certainly implement a timer system to address your concerns.Regarding security, we take the safety of our guests very seriously. Our premises, including the courtyards, are equipped with cameras, and all doors are locked after 11 pm for added security. We have two entrances to the hotel for convenience, with the Main Street gate being particularly accessible for those using public transportation or visiting the town center.We appreciate your feedback regarding the litter in the gorund level and other concerns you mentioned. Rest assured, we will take immediate action to address these issues and ensure they are monitored regularly.Thank you for choosing to stay with us and glad to know that you enjoyed our food, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or questions, please do not hesitate to contact us directly.
par un voyageur
Publié le 14 mars 2024 sur Hotels
par un voyageur
Not great!
Publié le 11 mars 2024 sur HotelsThis was strange from the start! I had to provide ID at check in, so they photocopied my driving license. After checking with the manager, I was told I could take the copy with me the next day!
Bed was really soft, which is not my preference, and in the morning the shower didnt work, so I had to go to a different room for a shower.
The tea in the room was good (Yorkshire Tea) and the sausages at breakfast were good too, however!
Commentaires de Gestion de l’hôtel
11 mars 2024 par MB, Gestion de l’hôtel
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Regarding the ID check and photocopying of your driving license, this is a standard procedure to ensure the safety and security of all our guests, and we appreciate your cooperation. We regret any discomfort caused by the soft bed and the issue with the shower. Our maintenance team has addressed the valve blockage that caused the shower problem, and to ensure your comfort without delay, we provided you with another room for your shower. We're pleased to hear that you enjoyed the tea and breakfast sausages. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
