Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juin 2024 sur Expedia
There was no staff available when we arrived at 5.30pm. Phoned the number given but it went to voicemail and no one returned the call
The shower did not work and there were no staff available to ask for help
par un voyageur
Poor service
Publié le 9 juin 2024 sur HotelsThe hotel was locked when we arrived. No one was there!! There was a mobile number which we called to be told staff were on their break!!
Apart from this chap who arrived to give us our key. Didnt see anyone. Left our key in room when we were leaving as didnt know what to do with it.Very very poor service.
par un voyageur
Publié le 2 juin 2024 sur Hotels
par un voyageur
Publié le 31 mai 2024 sur Expedia
par un voyageur
Publié le 27 mai 2024 sur Hotels
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Dirty no staff go to another place for breakfast
Wouldn't recommend
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Angela was wonderful. The man?? not so much. Complained about my having a double booking and canceling twice. I don't know what he was referring to.
par un voyageur
John coyle
Publié le 12 sept. 2023 sur HotelsGood friendly staff clean. Nice meals recommend to any one
par un voyageur
Publié le 2 juill. 2023 sur Expedia
par un voyageur
Publié le 27 mai 2023 sur Expedia
The description for this hotel is very misleading. it says: The front desk is open daily from 8am - 7:30pm. Front desk will greet guests on arrival.
I arrived at about 3pm to find the hotel locked up. On phoning the hotel, I was told to go to a different hotel. Someone took me back to the Esplanade and checked me in. I also had to go to the other hotel for breakfast and to check out. This was just inconvenient for me, but for someone with mobility issues would have been completely unacceptable and the hotel should not misrepresent the position in the listing.
Other issues relating to the listing:
No bottled water in the room
Very limited toiletries in the room (soap only)
As well as the issues with the listing I had the following issues:
The bathroom light wasn’t working
Only one time was offered for breakfast
The room was very, very noisy.
On the noise issue, I expected some noise as the hotel is located on the front. My room was at the back of the hotel overlooking the castle. It overlooked a small square which was extremely noisy until around 10pm. In addition, a drunk fellow guest kept me up from 1:30am despite my earplugs.
The staff at this hotel were lovely, but I definitely don’t recommend it.
Commentaires de Gestion de l’hôtel
3 juin 2023 par Manager, Gestion de l’hôtel
Hello Margaret,We did speak about this and I didn’t think we were going to have this review, but there you go.The wording on Expedia site is what we did do before Covid.For the time being we have had to make adjustments and close from 2.30pm till 5pm.We were wrong in not changing the wording and requesting you to check in at the Victoria Hotel, when you called we should have attended and checked you in at the Esplanade.Our rooms are always supplied with toiletries, water, biscuits, tea, coffee etc. and you surprise me with this comment. Why did you not mention to staff at the time?Next the bathroom light! Housekeeping advise me that it was working, so sounds as if it packed in as they do from time to time.Now breakfast! We serve from 7.30am till 9.30am and it is your choice. Perhaps reception was indicating busy & less busy.Now what about the drunk & the noisy that we all experience from time to time. It is not a regular experience but I would be pleased to hear the remedy.I am really please that you found the staff as lovely and I would have been really really pleased to hear the food was superb, the hotel was spotless, the bed was comfortable, the price was reasonable. Even to describe it as old fashioned would have brought a smile.Have a good day and hope to see you again.
