Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Expedia
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Commentaires de Gestion de l’hôtel
24 juin 2024 par CJ , Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you found our staff helpful and friendly, especially Bruce. I'll be sure to pass along your compliments to him. It's great to know that you also enjoyed the amenities in your room. We hope to have the pleasure of welcoming you back again soon!
par un voyageur
Publié le 27 mai 2024 sur Expedia
Great place to stay and the breakfast was amazing!
Commentaires de Gestion de l’hôtel
24 juin 2024 par CJ , Gestion de l’hôtel
Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and loved our breakfast offerings. We look forward to welcoming you back soon!
par un voyageur de Calgary
Publié le 24 mai 2024 sur Expedia
Pleasant room. Don’t recommend dining in the restaurant.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Victor the general manager, Gestion de l’hôtel
Hi Jeff, thank you for your response. We apologize for your experience at our restaurant. From mid June this year, we are having a new dinner menu for the restaurant, which is designed by Michelin 3 star chef. We warmly welcome you to come back again and try our new menu. We promise it would be completely new experience compare to now. Thanks
par un voyageur
Publié le 1 mai 2024 sur Expedia
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Bruce yang , Gestion de l’hôtel
Glad to hear you had such a positive experience with our staff! We appreciate your feedback about the property and will certainly take it into consideration. Room 2 sounds like a winner! Looking forward to welcoming you back for another delicious breakfast soon.
par un voyageur
Publié le 19 avr. 2024 sur Expedia
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Bruce yang , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience in our hotel . Please know that we take all feedback seriously and are actively addressing the issues you've mentioned with our team. We understand the importance of providing a comfortable and pleasant stay for all our guests, and we regret that we fell short in this instance. We sincerely apologize for any inconvenience caused during your visit. If there's anything specific you would like to discuss further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback.
par un voyageur
Would stay there again
Publié le 18 avr. 2024 sur HotelsIt was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
par un voyageur
Beautiful unique hotel in a magical location
Publié le 1 avr. 2024 sur HotelsWonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular.
Only wish it had been a bit warmer so we could have used the pool.
par un voyageur
Publié le 26 mars 2024 sur Expedia
Did not like
par un voyageur
Amazing Hotel
Publié le 10 mars 2024 sur HotelsThe highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff.
We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment.
The gardens are perfect and the setting is very peaceful and serene.
A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional!
We would definitely stay again and highly recommend.
