Ratings based on 46 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 4, 2022 on Wotif
I like the Viewing, Its very nice & quite.
But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
by A traveller
Posted Feb. 20, 2020 on Wotif
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
Comment from Hotel Management
Feb. 20, 2020 by Kai, Hotel Management
Thank you for staying with us. We love to host you again.
by A traveller
Posted Nov. 18, 2019 on Expedia
Good location, nice view. We had good time there. ..
Comment from Hotel Management
Nov. 18, 2019 by Ken, Hotel Management
THank you for your feedback.
by A traveller
Stay away this Lodge! Beware!
Posted Nov. 18, 2019 on HotelsI definitely will not suggest others go to this lodge, Super unhappy experience.
Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price.
Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings.
The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges!
The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge!
This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
Comment from Hotel Management
Nov. 25, 2019 by Jack, Hotel Management
Thank you for your feedback. First, I want to declare that your have booked into a lodge with 8, however you turned out 14 guests. I have to charge you extra for extra person by our policy. Secondly, you were trying to bribe the duty manager with the extra cost, you were intended to make a bad review if we were not charged you. I have your video recorded.
by A traveller
Posted Oct. 6, 2019 on Expedia
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
Comment from Hotel Management
Nov. 18, 2019 by Jack, Hotel Management
Thank you for your feedback. Welcome back.
by A traveller from Napier
Posted Jul. 9, 2019 on Expedia
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
Comment from Hotel Management
Nov. 18, 2019 by Ken, Hotel Management
Thank you for your feedback.
by A traveller
Posted Mar. 28, 2019 on Expedia
Property was a little old and tired. But clean. Very quiet which was nice
Comment from Hotel Management
Nov. 20, 2019 by Jack , Hotel Management
Thank you for your feedback.
by A traveller
Posted Mar. 27, 2019 on Expedia
by A traveller from hervey bay qld
Posted Feb. 4, 2019 on Expedia
great location and lovely hosts would recommend to anyone!
Comment from Hotel Management
Nov. 20, 2019 by Kai , Hotel Management
Thank you for your feedback.
by A traveller
Posted Jan. 1, 2019 on Wotif
We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same.
Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
Comment from Hotel Management
Jan. 7, 2019 by Kai, Hotel Management
Thank you for your feedback. The Troutbeck Lodge were separated into two entrance. Small villa and big villa. If you booked the big villa, you will have grand lake view and living areas. The small villa was what you see on the website. Photos were taken from the room. Thank you.
