Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel incroyable
Publié le 11 févr. 2024 sur HotelsHôtel incroyable … les chambres igloo, l’hôtel et restaurant de glace …
Il manque quelques services à l’hôtel :
- salle de fitness voire piscine
- location de ski de fond
- horaires du sauna à étendre
Il manque un espace salon détente
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Jenni, Gestion de l’hôtel
Thank you for your great review! We're delighted to hear that you enjoyed the glass igloos, the Snowhotel, and the Ice restaurant. Your feedback regarding additional services is valuable to us, and we will take this under consideration. Thank you for choosing to stay with us!
par un voyageur
Belle expérience en Laponie
Publié le 12 déc. 2023 sur HotelsC’est une belle expérience dommage les aurores n’étaient pas la mais on ne commande pas la nature.
Le complexe est très beau et un bon petit déjeuner. Je recommande
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Camille, Gestion de l’hôtel
Thank you for sharing your experience! We agree, nature can be unpredictable, but we're delighted you found our resort beautiful and enjoyed the good breakfast. Your recommendation means a lot to us! We hope to welcome you back soon.
par un voyageur
Top
Publié le 11 févr. 2023 sur HotelsExpérience incroyable de dormir dans une chambre de glace. Hotel en glace magnifique. C'est bien agencé : lumière et électricité pour brancher un portable dans la chambre de glace. Bien sûr il faut avoir lesprit d'aventure, la nuit peut etre fraiche mais dans le duvet et sac de couchage la température est correct et la nuit est bonne dailleurs le lit est assez confortable dans l'ensemble. Sculptures de glace splendides, un bon séjour et personnels agréables
Commentaires de Gestion de l’hôtel
10 mai 2023 par Sales assistant, Gestion de l’hôtel
Thank you for the stay and the review! We are pleased to hear that the stay with us went great! We wish you all the best for the future travels!
par un voyageur
formidable experience !
Publié le 14 févr. 2022 sur HotelsNous avons passe une nuit en famille dans les suites de l'hotel de glace. Il est magnifique et feerique. Bien sur il faut avoir un petit d'esprit d'aventure car les toilettes/lavabos sont communs (mais tres bien) et la douche dans un autre batiment. Les lits sont tres confortables et une fois bien couverts, on dort tres bien. Le lieu est retire de la ville et propice a l'observation des aurores (que nous avons vues !) . On s'est beaucoup amuse et le personnel est tres serviable.
Commentaires de Gestion de l’hôtel
4 mars 2022 par Sales assistant, Gestion de l’hôtel
Thank you for your lovely review! We are happy to hear you enjoyed your overnight stay in the SnowHotel suite and saw the Northern Lights while staying with us. Great to hear you found the staff to be helpful also. All the best to you
par un voyageur
To avoid. Robbery!!!
Publié le 12 déc. 2021 sur HotelsThe hotel is far from the city. They will tell you that the shuttle are free which is not totally true. The first one and the last one will be at your charge. The airport shuttle will be 17 per person but they only have 3 a day. It is the same for the city center shuttle only 3 to go there and 2 or 3 to go back. Do not miss it or change your mind otherwise they will ask you to pay for it 17e euros per pers.
The breakfast is a joke and the restaurant is not even a real one. They only serve the same menu over and over each days of the week, it never changes, for 59 euros it is not even all you can eat buffet.
Don't forget to buy stuff (groceries) before you go there. They have nothing there and if you want to have something you will have to eat only at dinner time at their "restaurant " taht doesn't have any à la carte stuff. The last shuttle bus for the city center is at 1:30 pm and the only supmarket is at 5km away.
Trust me the is service at his lowest here. I have never seen an hotel that charges you 360 euros a night and has nothing to at least make it worth your money.
Ooooh the best is that sauna are only open 1h a day from 9 to 10 pm for women and 10 to 11pm for men.
Commentaires de Gestion de l’hôtel
4 mars 2022 par Sales assistant, Gestion de l’hôtel
Thank you for taking the time to write us a review. We are very open about our services and how much everything costs. We are not promising a free shuttle service to our hotel but we are happy to offer the shuttle service free of charge during the days once you book the arrival and departure transfer with us. Unfortunately we need to charge the rate if the transfer will be missed since we have a limited amount of seats in the shuttles and we book only in demand. Your feedback is highly appreciated and we will take your comments to our staff meetings for future improvements.
par un voyageur
Unlucky but nice trip
Publié le 30 oct. 2020 sur HotelsVery nice hotel ! Correct price including breakfast. Unfortunately we had a cloudy weather, but beds are actually too good.
par un voyageur
Publié le 12 avr. 2024 sur Expedia
Absolutely loved everything about this place. We stayed in the igloos which were very clean and a bit like upscale glamping. So cozy and fun. It had limited eating options, but it didn't matter at all. There were so many fun activities (both free and with charge) that we were busy all day the days we stayed. The staff completely made our stay. They were fun, friendly, helpful, and even gave us ideas and ways to change schedules around to accommodate some things we ended up wanting to do. If and when we travel to Finland again, this would be the one repeat we would definitely do!
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Gina , Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you absolutely loved your experience with us and enjoyed the variety of activities available during your stay.We're especially grateful for your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We would be honored to welcome you back for another unforgettable stay whenever your travels bring you to Finland again.Thanks again for choosing us and we look forward to hosting you again!
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Excellent view for aurora, but I was unlucky that unable to see on that night. Still recommend on this glass roof room for seeing aurora, so special!
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Gina , Gestion de l’hôtel
Thank you for your feedback! We're delighted you enjoyed the stunning aurora view from our glass igloo, despite not being able to see it on the night of your stay. As the aurora is a natural phenomenon, sightings can vary, but we're thrilled you found the experience special nonetheless. We appreciate your recommendation and hope you'll have the chance to witness the aurora during a future visit!
par un voyageur
Bucket List Adventure
Publié le 15 mars 2024 sur HotelsWow, what an experience!! The facilities were excellent, great choice of food in the buffet and glad we paid extra for private sauna and jacuzzi as this gave us a private shower. The only issue we had was by the time we went to get our sleeping bags all of the larger ones had gone sadly which meant my partner of 6ft 1inch did not have adequate bedding and we ended up having to use 2 smaller ones for him which was not ideal in such cold temperatures. The staff were all so helpful and we would definitely recommend a stay here.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Arctic SnowHotel & Glass Igloos team, Gestion de l’hôtel
Dear Suzanne,Thank you for sharing your experience with us. We're thrilled to hear that you had an amazing time at the Arctic SnowHotel & Glass Igloos and that you enjoyed the facilities, food options, and the private sauna and jacuzzi.We sincerely apologize for the inconvenience you experienced with the sleeping bags. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in this aspect. We appreciate your understanding and patience in this matter.We're delighted to hear that our staff were helpful during your stay, and we will pass along your kind words to our team. Your recommendation means a lot to us, and we're grateful for your support.Thank you once again for choosing to stay with us and for taking the time to provide your feedback.Kind regards,Arctic SnowHotel & Glass Igloos team
par un voyageur
Publié le 13 mars 2024 sur Hotels
