Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Donal, Gestion de l’hôtel
Thanks for the superb rating!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Lovely looking room but the bathroom was dirty on arrival with clumps of hair and dirt. Lots of mold around the bottom of the shower as well which has been left for a long time.
The room needed a good hoover as well and could do with a more modern TV as well as a small mini fridge. Room 7 also suffered badly from noise pollution, room directly above seemed to produce so much noise and we were also woken quite early by the beer delivery which was right outside the window. That combined with the slamming of doors outside the room really didn’t provide us with the best sleep possible.
Room itself is stunning, breakfast included was lovely and the staff were ever so polite.
Overall I don’t think I’d stay here again unless some improvements were made.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Angela - The Banyers House Team, Gestion de l’hôtel
Hello, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed the service that you received as well as the breakfast that you had with us. I will be passing this onto our management team so they will be able to discuss the improvements that we will be able to make to the room for the future. We hope this does not deter you from visiting us again since we would love to be able to restore your faith in us. If there is anything you would like to discuss further, please do not hesitate to get in contact either through call or email.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Matt, Gestion de l’hôtel
Hi Simon,Thank you for your perfect rating! We're thrilled to know you had such a great experience. We look forward to welcoming you back soon!Kind RegardsMattBanyers House
par un voyageur
Really enjoyed our stay
Publié le 5 août 2024 sur HotelsVery friendly and helpful service all the way through our stay.
Lovely outdoors area to eat or have a drink.
Very comfortable nights sleep and a great breakfast the next morning.
We would absolutely use the hotel again.
Commentaires de Gestion de l’hôtel
6 août 2024 par Angela - Banyers House Team, Gestion de l’hôtel
Hello, Thank you for taking the time to leave us a lovely review. We are pleased to hear that you were very happy with your stay as well as the service you recieved and breakfast that you had with us. Our team hope to see you very soon again!
par un voyageur
Publié le 20 juill. 2024 sur Expedia
I did let the staff know that our bath room had no shower gel, black long hairs on floor, only one bath towel, and the sanitary bin in bath room needed emptying!!!! Dirty cup, no coat hangers. But everything else was good x
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Matt, Gestion de l’hôtel
Hi Patricia,Thank you for your feedback and for bringing these issues to our attention. We sincerely apologise for the oversights in your bathroom and room. Your comments will be shared with our housekeeping team to ensure these issues are addressed immediately.We're glad to hear that everything else was good, and we appreciate your understanding. We hope to have the opportunity to provide you with a flawless stay in the future.Kind RegardsMattBanyers House
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Rory, Gestion de l’hôtel
Thank you very much for your review, Danuel!We await your next stay!Kind Regards,The Banyers House
par un voyageur
Publié le 13 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mai 2024 par Angela - Banyers House, Gestion de l’hôtel
Hello, Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with your stay with us, we hope to see you very soon again!
par un voyageur
Publié le 16 mars 2024 sur Expedia
Very friendly staff. Avoid room 8 it was very noisy from the road especially when the hotel was having deliveries early in the am.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Rory, Gestion de l’hôtel
Thank you kindly for your review, Eileen!We're happy to hear you enjoyed the service, but it's a shame to hear about the disrupted rest from the nearby road.We hope this doesn't dissuade you from a future stay, as we would like to welcome you back again soon.Kind Regards,The Banyers House
par un voyageur
Publié le 21 janv. 2024 sur Expedia
One of the room's window was adjacent to a very loud kitchen extractor that was left on all night. Breakfast was great.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Matt, Gestion de l’hôtel
Hi Christopher,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the breakfast during your stay. However, we apologise for the inconvenience caused by the loud kitchen extractor next to one of the room's windows. Your feedback is important to us, and we'll look into addressing this issue to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved stay.Kind RegardsMattBanyers House
par un voyageur
Recommended
Publié le 19 janv. 2024 sur HotelsConvenient. Actually good room standards although the last room I had was not up to usual standard...heating poor (mid Jan, expected better) Breakfast very good ! Bar prices are high for the area. Good parking. I prefer to stay here when in Royston.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Matt, Gestion de l’hôtel
Hi Ian,Thank you for recommending us and taking the time to share your feedback. We're pleased to hear that you find our location convenient and appreciate the room standards. We apologise for any inconvenience regarding the heating in your last room. Your feedback is valuable, and we'll ensure to address this concern.It's great to know that you enjoyed the very good breakfast and found the parking convenient. We appreciate your loyalty and look forward to welcoming you back for an even better experience.Kind RegardsMattBanyers House
