Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
very polite very clean quick service loved the Apple tree outside
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jaime, thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our service to be quick and our hotel very clean. We're also glad you appreciated the beautiful apple tree outside—it's one of our favorite features! We look forward to welcoming you back on your next visit!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Unpleasant experience
Publié le 26 sept. 2024 sur HotelsI booked online, requesting a room for me and my dog. Paid online. When I arrived I was charged an additional $20 for the dog. I don't mind paying extra for the dog but should be informed at the time of booking that there is an extra charge and how much it is so I can decide if I want to confirm or not.
There were other guests in the hotel that decided to party and drink in the parking lot and their rooms till 2:30 am. The onsite manager did not ask them to stop or even tone it down. He asked why I did not call the front desk to complain. He was there and he was aware of the loud, inconsiderate group causing the disturbance. I did not get to sleep till after they left at 2:30am.
If you want to sleep, look elsewhere. The manager did nothing to make us comfortable. And the booking agent did not warn me of additional dog charges. Drive by this one.
The room was clean and comfortable but the party next door ruined it.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Steve, thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we want to address your concerns. We apologize for the lack of communication regarding the additional charge for your dog at the time of booking. We strive to be transparent about all fees, and we understand how important it is for our guests to have this information upfront.We’re also sorry for the disturbance caused by other guests and the way it was handled by our staff. Your comfort and peace are our priorities, and it’s unacceptable that you were not able to rest properly due to the noise. We appreciate you bringing this to our attention, and we will ensure that this feedback is shared with our management team to improve our service moving forward. We’re glad to hear that you found the room clean and comfortable, but we understand that the noise issue overshadowed that. If you decide to give us another chance in the future, please reach out directly so we can ensure a more pleasant experience. Thank you for your feedback, and we hope to improve based on your insights.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Julio, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Buen servicio muy amable el encargado
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Flor, Thank you for your kind words about our service and the friendliness of our manager! We take pride in creating a welcoming atmosphere for our guests, and it’s wonderful to hear that this made a positive impact on your stay. If there’s anything more we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
El agua no es climatizada del la alberca todo lo demás bien
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi miriam, Thank you for your feedback regarding the pool temperature; we understand how important a comfortable swimming experience is. We're glad to hear that everything else during your stay was satisfactory. We’re currently reviewing the heating situation and hope to enhance this aspect for our guests. If there's anything else we can do to improve your experience, please don’t hesitate to reach out. We look forward to welcoming you back!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Todo muy bien
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Oscar, We’re delighted to hear that everything during your stay was very good! Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear JASON, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Well light at night, Pool was too cold jucuzy was nice
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Ernesto, thank you for your feedback! We're glad to hear you enjoyed the well-lit surroundings and relaxing jacuzzi. However, we apologize that the pool temperature wasn't ideal during your stay. We'll look into adjusting it to ensure a more comfortable experience for all guests. We hope to welcome you back soon for an even better stay!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
par un voyageur
Publié le 19 août 2024 sur Expedia
Checked in, TV didn’t work, gentleman on staff was quick to respond. Floors were “sticky” in our room, residents down the way were smoking out front of their room, it seemed to waft in from the ac unit. The waffles for breakfast had a sour taste almost as if the batter had been out too long. The coffee was extremely bitter at breakfast as well. The indoor pool was ok, pool temp was fine, but there was mud all throughout the pool house. Towel fixtures were broken so we had to hang towels on the curtain rod to dry. The staff were very polite and helpful, but the facilities could use a thorough cleaning and fixing.
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, thank you for your detailed feedback. We're pleased to hear that our staff was helpful and responsive, but we're sorry to learn about the issues you encountered. We take cleanliness and maintenance seriously and will address the sticky floors, pool area, and breakfast concerns immediately. Your experience with the TV and amenities will be reviewed to ensure we make the necessary improvements. We appreciate your comments and hope to provide you with a much better stay in the future.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
