Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2025
Pretty dirty, walls and tiles broken. It was super dirty, beds uncomfortable. The ceiling was cracked and looked downright scary. The buttons on the elevators are broken off and looked like we could get shocked. The beds were uncomfortable and i am pretty sure the sheets weren't clean. They cleaned up breakfast early so we couldn't even get that. I would NOT recommend. When checking out the staff was rude and careless.
The pool was warm and coffee was decent. Other than that it was overall disappointing.
Stay somewhere else
Commentaires de Gestion de l’hôtel
2 janv. 2025 par Andrea FDM, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. We're truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and guest satisfaction are top priorities for us, and it’s concerning to hear that we fell short in these areas during your stay.We apologize for the issues you encountered with the condition of the room, the broken elevator buttons, and the cleanliness of the linens. This is certainly not the standard we strive for, and we will address these concerns with our team immediately to ensure improvements are made.We’d also like to let you know that we are in the process of planning a renovation, which will begin in a month. This will include updates to the rooms, common areas, and other facilities to improve the overall guest experience.Regarding breakfast, we are sorry that it was cleared early and that the staff did not meet your expectations during checkout. We will work to improve communication to ensure all guests have a full experience and receive the service they deserve.While we're glad to hear that you enjoyed the pool and coffee, we understand that the other issues made your stay disappointing. We hope you will consider giving us another chance in the future to provide the high-quality experience we aim to deliver.Sincerely,Andrea FDM
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Room not clean
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle, Gestion de l’hôtel
I sincerely apologize for the unkempt state of your room. We avidly await your feedback and want you to know that we are striving to improve the situation. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Disgusting falling apart. Needed a paint job and remodel when George bush was in office. Idk which one
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle, Gestion de l’hôtel
We avidly await your feedback and want you to know that we are striving to improve the situation. We will be starting renovations on the inside soon. We always take your feedback into concideration. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Rooms are old & worn out.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle , Gestion de l’hôtel
I sincerely apologize for the state of your room. We avidly await your feedback and want you to know that we are striving to improve the situation. We will be starting renovations soon and hope to improve on inside of the building. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle, Gestion de l’hôtel
We truly appreciate your score of 10 out of 10. This always inspires both my team and I. I will share your feedback with them, as I'm certain it will motivate them too. Thank you, and we look forward to welcoming you back at our establishment.
par un voyageur
Gross 0/5 do NOT recommend
Publié le 25 sept. 2024 sur HotelsThis had to be the filthiest hotel I've ever stayed at. It was so filthy that I went to the store to buy disinfecting wipes and a candle, because it also smelled like mold and mildew. I didn't take a shower for 2 days because the shower was so repulsively disgustingly dirty. Every surface was filthy. The mini fridge was unplugged, so my food was ruined when the ice melted all over everything. Everything. Also, the ice was disgusting and had chunks that I had to deal with before I even put my food in there. It was horrific. And nightmare. And I had the pictures and video to prove it, but this site is not allowing me to upload them.
There were two nice employee, but everybody else was useless.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ruidoso Downs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We will soon begin a complete renovation of the interior. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle, Gestion de l’hôtel
We truly appreciate your perfect score of 10 out of 10. This always inspires both my team and me. I will share your feedback with them, as I'm certain it will motivate them too. Thank you, and we look forward to welcoming you back at our establishment.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The suite we booked looked so nice and clean in the pictures. When we got there the room smelled funny, it was dirty, and they didn’t even bother to come clean the room.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gabrielle, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ruidoso Downs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gabrielle , Gestion de l’hôtel
Thank you for taking the time to give us 5 out of 5 for ratings. We always appreciate your feedback. We hope you come to visit us again
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gabrielle , Gestion de l’hôtel
Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Ruidoso Downs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your ratings are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
