Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
This is one one the most unsanitary, filthy Motels I have ever seen. The room was awful & the sheets are not white, they are stained yellow. Pulling the covers back there was a roach underneath the covers. The entire place needs to be shut down. The fact that this property also has no refunds is beyond me. This place is absolutely disgusting. Don’t stay here!!!!!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We are truly sorry to hear about your unpleasant experience during your stay at our motel. We apologize for the inconvenience caused and are grateful for bringing this matter to our attention.
Maintaining high standards of cleanliness and comfort is of utmost importance to us, and your feedback will be taken seriously. We assure you that we have shared your concerns with our team and appropriate measures will be taken to rectify the situation.
Furthermore, we understand your disappointment regarding the refund policy. We offer our sincere apologies for any confusion caused.
We would like to request further details regarding your reservation, such as the location and booking details, in order to investigate the matter thoroughly and ensure that similar incidents are avoided in the future. Kindly reach out to us at guestsupport.na@oyorooms.com with the necessary information.
We appreciate your understanding and look forward to the opportunity to make it right for you in the future.
Warm regards,
Team OYO
par un voyageur
Hotel Room cleanliness
Publié le 14 janv. 2024 sur HotelsThe toilet had urine on it.Roaches were under the fridge,in 105.Room 104, also had a roach in it.The floor,in room 104 was dirty. I'd have dirt ,on my feet.After my showers.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Lakeisha! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
par un voyageur de SLINGER
Publié le 12 mai 2023 sur Expedia
The room was dirty. Walls and doors were stained. No chair in the room. No iron, no ice machine.
Commentaires de Gestion de l’hôtel
18 mai 2023 par Barbara, Gestion de l’hôtel
Hi, Shawn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Holes in the wall
Publié le 15 avr. 2023 sur HotelsConsidering the low cost of the room it wasn't too bad. The only negative thing I would say is the condition of the room. The room had blotches of paint on the wall where it looked like there was an attempt to cover up holes in the wall and there was an actual hole in one of the walls! Aesthetically the room has a lot to be desired. The microwave did not work either!
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Ava, Gestion de l’hôtel
Something like this should not have happened, Dwayne! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava
par un voyageur
Publié le 1 déc. 2022 sur Expedia
The rooms need to be sprayed for roaches
Commentaires de Gestion de l’hôtel
9 déc. 2022 par Ava, Gestion de l’hôtel
Hi, Doug! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
par un voyageur
Publié le 26 sept. 2022 sur Expedia
The price was great. But waking up with roaches crawling on me is where I draw the line. Absolutely disgusting.
Commentaires de Gestion de l’hôtel
2 oct. 2022 par Eva, Gestion de l’hôtel
Hi, James! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva
par un voyageur
Publié le 12 août 2022 sur Expedia
Didn't accept credit cards
Commentaires de Gestion de l’hôtel
19 août 2022 par Ammy, Gestion de l’hôtel
Hi, Cullen! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.
par un voyageur
Publié le 1 juill. 2022 sur Expedia
It smelled like mold. There was pest traps in every corner. The towels in the room were dirty. They didn’t provide enough toilet paper. The area is sketchy.
Commentaires de Gestion de l’hôtel
11 juill. 2022 par Simon, Gestion de l’hôtel
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
par un voyageur
Publié le 21 mai 2022 sur Hotels
A lot of bugs
Commentaires de Gestion de l’hôtel
29 juin 2022 par Simon, Gestion de l’hôtel
Hi, we are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Simon
par un voyageur
Publié le 15 mars 2022 sur Expedia
Property was bare bones, few amenities, tv channel changer was broken, bed was really uncomfortable and it was very difficult to check in! I realize the place was quite inexpensive but even then, my expectations were not met!
Commentaires de Gestion de l’hôtel
15 mars 2022 par Cheshta, Gestion de l’hôtel
Apologies for the problems you had faced, Albert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Nanny
