Note fondée sur 269 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A deux pas de Big Bear
Publié le 20 juill. 2019 sur HotelsTrès bon établissement a quelques minutes de Big Bear. Très bon rapport qualité prix avec une piscine chauffée couverte digne de se nom. L'ambiance montagne est très appréciable dans les cottages. Je recommande
Commentaires de Gestion de l’hôtel
22 juill. 2019 par GK, Gestion de l’hôtel
Thank you very much for your review and for staying with us.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par GK, Gestion de l’hôtel
Thank you very much for your review
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The room wasn’t completely clean when we checked in, we had to borrow a vacuum to clean up debris left from prior guests. The staff lives on premesis but nobody actually staffs the front desk. You have to ring a doorbell & bother them anytime you need something. Since the pool is under lock & key anytime you want to use it you must sign up & ring the doorbell & get the key & the staff just doesn’t seem to want to be bothered. Nobody was rude, but for what seems like a small family run business they don’t seem very happy to be there. The place would be so much better if they would just allow everyone to use the pool without the hassle. Oh and they leave their dogs in a fenced area outside all day & anytime someone walks by the bark like crazy. So forget trying to take an afternoon nap between activities.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par GK, Gestion de l’hôtel
Thank you for your review, we appreciate your input
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par GK, Gestion de l’hôtel
Thank you for your review, we really appreciate it
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par GK, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par GK, Gestion de l’hôtel
Thank you for your review, we really appreciate it
par un voyageur
Couple’s Getaway
Publié le 28 mai 2024 sur HotelsManagement is quick to resolve any issues.
Check-in hassle free.
Commentaires de Gestion de l’hôtel
29 mai 2024 par GK, Gestion de l’hôtel
Thank you for your review, we hope to see you again
par un voyageur
Publié le 25 mai 2024 sur Expedia
Room was dirty. Shelf with coffee pot had dust thick enough to write your initials. Outdoor furniture was too dirty to use. Floor in bath and sink area was dirty, Towel used to wipe it came up black. Bedside lamp was broken, socket hanging off base. Owners little dog yapped constantly day and night. One and done, never to return.....
Commentaires de Gestion de l’hôtel
27 mai 2024 par GK, Gestion de l’hôtel
Thank you for letting us know
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2024 par GK, Gestion de l’hôtel
Thank you for your review we really appreciate it.
par un voyageur
Publié le 11 avr. 2024 sur Expedia
In short, the room I stayed in was pretty gross. The whole room smelled very musty AND I could also smell the gas from the furnace; the floors hadn't been vacuumed or mopped and there was dirt smudges all over; the toilet hadn't been cleaned and there were marks inside the toilet bowl as well as the seat needing to be wiped down before I could use it; the toilet paper roll I was given had water marks on it like it had been dropped in a puddle and dried out; there was old food left in the fridge; the countertops hadn't even been wiped down, and when I put papers down on the counters they got grease stains all over them.
I alerted the office my first morning and asked that they clean the room while I was out for some meetings before 11am. When I got back, nothing had been done and the gentleman at the front desk just said that he had alerted his cleaning crew. I had to work from the room for the rest of the day, so I told him it was too late. The cleaning lady did come by and was very apologetic and very kind, but the gentleman at the front didn't seem to care at all.
I hope that this was just an oversight and the room accidentally got skipped for any cleaning beyond fresh towels and sheets, but still, I will not stay here again.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par GK, Gestion de l’hôtel
Sorry for your experience, the housekeepers are very sorry for not completing the room
