Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Superbe endroit relax, avec toutes les commodités
Publié le 11 janv. 2024 sur HotelsSuper endroit pour explorer Russell et la Bay of islands. Les proprios, Dave et Anita sont super sympas, et nous ont fait sentir comme chez nous.
On a pu profiter du spa, des kayaks, et prendre des fines herbes dans leur jardin. La meilleure partie? On entendait les kiwis le soir en se couchant.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Dave, Gestion de l’hôtel
Nous sommes ravis que vous ayez apprécié votre visite. S'il vous plaît, revenez à l'avenir !
par un voyageur
Publié le 9 juill. 2023 sur Expedia
par un voyageur
Publié le 4 janv. 2023 sur Expedia
Great location for a quick getaway.
Accommodation was clean. Outdoor areas are shared which was no issue for us
par un voyageur
Publié le 11 août 2021 sur Expedia
The parking was a grassy area of the lawn, but it was too muddy to use, so we parked on the street. The apartment was very nice, but for the price we were paying, I didn't like being asked to cut back on our comfort for the monetary gain of our host. There were two written statements asking us to be very sparing on water use because a tank of water is expensive, and asked to turn off the heat when we left the property, which meant returning to a cold apartment that took quite a while to warm up. The neighbor told us that the owner lives on the property, but we never met the owner.
Commentaires de Gestion de l’hôtel
21 août 2021 par Dave, Gestion de l’hôtel
Thanks for your feedback, this will help us to improve our service.
This winter has been exceptionally wet and unfortunately our grass car park has become muddy (this has not happened in previous years). We are looking at options for additional drainage or to concrete the area. We apologise for the inconvenience this has clearly caused you.
I'm sorry you find it offensive being asked to use our scarce resources sparingly. Every resident and accommodation provider in Russell is on tank water so we request guests to conserve water where they can. Yours is the first complaint we have ever had regarding this request. Likewise most people are happy to turn heating off when they head out for the day, the heat pumps in each room are very efficient and warm the space up very quickly.
Yes we do live on site however we find that most guests prefer not to be bothered by us. Every booking confirmation includes phone and e-mail contacts and encourages guests to get in touch should they require any assistance whatsoever. Feedback from other guests indicates that most people prefer this level of service as we do when travelling ourselves.
par un voyageur
Publié le 3 févr. 2021 sur Hotels
If you’re staring in one of the bottom apartments it is very noisy.
Commentaires de Gestion de l’hôtel
21 août 2021 par Dave, Gestion de l’hôtel
Thanks for your feedback, we have put some new procedures in place to ensure guests in the downstairs apartments have a quieter and more peaceful stay.
par un voyageur
Publié le 20 août 2019 sur Hotels
Great place to stay!
par un voyageur
Publié le 28 janv. 2019 sur Expedia
Kokomo Retreat was pristine with a spectacular setting. The kitchen was meticulously organized and the linens were hotel quality.
The view from the hot tub melted all your troubles away.
Jo was very accommodating and eager to please.
I highly recommend staying here whenever possible.
par un voyageur de Queenstown
Publié le 3 nov. 2018 sur Expedia
Jo is a wonderful host and we loved staying at Kokomo. The view from spa is wonderful and it is a lovely place to spend a few days. Jo went out of her way to make us welcome.
