Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
What I did not like was the room was never serviced during my 4 day stay there even when requesting to have the room service no one showed up. I received a clean set of tiles once it was just set on the counter and there was no backup toilet paper
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,We sincerely apologize for the lack of room service during your four-day stay. It’s unacceptable that your requests went unfulfilled, and we understand how frustrating this must have been. We also regret that you were not provided with adequate supplies, such as backup toilet paper. Your feedback is crucial, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The lack of an iron and ironing board was the only issue I had with the hotel. They provide a steamer, but I don’t use a steamer.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Adrien,Thank you for your feedback. We appreciate you bringing the lack of an iron and ironing board to our attention. While we're glad you found the steamer to be an option, we understand it may not suit everyone’s needs. Your input is valuable, and we’ll consider it as we work to improve our amenities. We hope to welcome you back on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Aisha,We greatly appreciate your perfect 10/10! It's fantastic to know that your experience at our hotel was exceptional. Your positive score about your stay means a lot to us. We're pleased that everything met or exceeded your expectations, and we're committed to maintaining this level of service. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kent,We are really pleased to hear that you enjoyed your stay with us and gave us a 10-star rating. We strive for excellence in everything we do and it's great to hear that we've achieved such an outstanding rating from you. Your opinion truly means a lot to us and we hope you'll be back soon. Thanks again for your generous feedback!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Left without spending the night because it was so bad
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sara,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we strive to provide a comfortable and welcoming environment for all our guests. It’s disappointing to know we fell short during your stay. We appreciate your input and will use it to make necessary improvements. If you have any specific details you'd like to share, please feel free to reach out. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Nice people
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Anne,Thank you for your kind words. We're thrilled to hear you found our staff nice. Providing friendly and helpful service is important to us, and we hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kristen,Thank you for your outstanding review and perfect rating! We're thrilled to know you had such a positive experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The young lady that checked me out early in the AM was very unprofessional. I wasn’t acknowledged when I walked up to the counter. And her attire was not appropriate as she wore a “head bonnet.’” But upon my checkin the young was very pleasant and professional. Not a total lost but won’t be staying again
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear NADINE,We apologize for the unprofessional experience you had during check-out, as this is not the standard we strive to uphold. Your comments regarding attire and service have been noted, and we will address these concerns with our team. We're glad to hear your check-in experience was positive, but we're sorry this didn’t carry through your entire stay. We appreciate your input and will work to improve.Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the 10 out of 10 rating! We're thrilled to hear you had a fantastic experience. We can't wait to welcome you back!Sincerely, Hotel Manager
