Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon séjour
Publié le 7 oct. 2019 sur HotelsTrès bon séjour : chambre confortable, hotel agréable. Un peu bruyant car à proximité de la route.
Commentaires de Gestion de l’hôtel
8 oct. 2019 par Michael, Gestion de l’hôtel
Gracious
par un voyageur de Slidell
Publié le 10 oct. 2024
Roaches in the room. Broken A/C. Stunk like dog pee. Hair in bathroon corners.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Teresa,Thanks for your comments. I’m sorry that we couldn’t provide the quality of experience that you desired. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely, Hotel Manager.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I booked and paid in full for three rooms one month in advanced. Upon arrival around 7:55pm I was told that only one room was cleaned, and it wasn't the the type that I paid for. The front desk agent Eric then called Lena, Supervisor and in their conversation Eric said, "there are no rooms in Ruston so, what are we going to do?" I am traveling with a large family and toddlers and I needed to be secure in my travel and have some where to stay. Like most people, I do not like being inconvenienced especially when properly planned out. There is no way possible my rooms were not available and not cleaned. I was told that I needed to wait over an hour to allow them time to clean the other rooms and that timeframe was not actually guaranteed. While Eric went out his way to try to accommodate us, the hassle of getting settled with twin toddlers was extremely exhausting. I am disappointed in my stay at comfort inn.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Dominque Jones,Thank you for writing the review. I’m sorry that we couldn’t provide the quality of experience that you desired. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.
par un voyageur
No pool, no phones, and clean your own room
Publié le 23 sept. 2024 sur HotelsChecking in was a nightmare! First two rooms they tried to give us were dirty and had such wet carpet that it splashed when we walked in. The poor desk clerk tried so hard - kudos to him!! He finally found us a room, and it was decent overall. However, the cleaning staff doesn't do their job as completely as they should. There were two cups of suspicious liquid in our closet, the mirror was filthy, and the dust in there was ridiculous. Not to mention the algae filled pool outside our window. Even the life ring flotation device to save drowning swimmers was old and cracked. Disgusting. And the clerk let on that NONE of the phones in the hotel (rooms, hallways, etc) work - just the front desk. Management has gone cheap here, and they shouldn't be running a hotel if they can't do so safely.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Tracy,Thanks for investing time in writing this review. Failing you something we apologize for the negative experience due to cleanliness issues and other concerns. We’re always working to make the guest experience better than ever before. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Kevin,Thank you for the review. It is pleasing to find out that you had a very good experience during your stay with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely, Hotel Manager.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
My room was prepaid through Expedia. I arrived at hotel and was told that no rooms were available. The person was extremely rude and told me it was not his problem, and to talk to Expedia. Expedia had nothing to do with it. I’ve never prepaid for a room and told there was no room. I had the spend over an hr you n I gone win th Expedia and had to find another hotel at night.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Gina,Thanks for posting this review. I’m sorry you didn’t have the experience you were expecting with us. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next experience will be overwhelmingly positive. I hope you will visit again and see how we’re getting better every day. Sincerely,Hotel Manager.
par un voyageur
Horrible experience!
Publié le 22 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
When I arrived to check into my room the guy at the desk informed me that all the rooms were sold out. I didn’t understand how could all the rooms be sold out when I had reservations. He told me that since I booked through a 3rd party that didn’t have to honor my reservation since I didn’t book directly through Comfort Inn &Suites that they didn’t have to honor my reservations and I should have called the hotel and made sure I had a room. I was not the only one he said this to it was also 2 other couples in the lobby that was told the same thing. He was very rude and told me he didn’t care. I told him that I couldn’t drive 5 hrs home. He responded that he didn’t care. If there is a problem with 3rd party reservations I don’t think that customers should use this networking since when you get to a hotel they can not honor your reservation that you reserve and pay for upfront and the hotel can get their money and hang you out to dry and it’s like hell to even get a refund. I will no longer use a 3rd party or stay at this hotel again. And then the hotel is very nasty no hot water. Elevator sound like you about fall out and nasty. Television would not turn off we had to listen to the television all night and it was loud. This was a horrible experience for me and my husband
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Sharonda,Thanks for your effort in writing this review. I’m sorry to hear that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely, Hotel Manager.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
My room was prepaid but when I arrived was told that no rooms were available. I asked how could that be when it was prepaid. There was no explanation or apology. They just said to contact Expedia. Had to drive 45 mins away to find a room late at night.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Gina,Thank you for the review. I sincerely apologize for the inconvenience you faced upon arrival. Your feedback is invaluable, and we will address this situation with our team to ensure better communication and service moving forward. We assure you that your next experience will be excellent. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.
par un voyageur
SCAM!!
Publié le 21 sept. 2024 sur HotelsThere was no stay! When I arrived, the manager said there were no rooms! No matter which question I and another person who had paid for a reservation, his response was “There are no rooms!” Hotels. com - I DEMAND A REFUND!!
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Denise,Thank you for the review. I'm very sorry to hear about the issues you faced upon your arrival. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.
