Note fondée sur 529 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The room was full of mold on the walls and the linen on the bed wasn’t that clean. I won’t go there again
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Nicole, We regret to hear about your experience and thank you for bringing this to our attention. We encourage all guests to reach out to management directly with any concerns during their stay to ensure a pleasant visit. Your feedback is valuable in helping us improve our services for future guests.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Deontrinese,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have so we can ensure a better experience for you in the future.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The staff was very nice. However, the condition of the room was below expectations. The main part of the room had dirt and mold across the ceiling, which was falling onto the beds. The bathroom had mold across the ceiling and in the shower. The walls in both areas had stuff splattered across them. I cut my trip short and checked out a day early, as I could not bring myself to stay a second night. We had arrived late, and no other hotels were available.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Grace,Thank you for your feedback. We're truly sorry to hear about your experience and the cleanliness issues you encountered in your room. This is not the standard we strive for, and we appreciate you bringing this to our attention. Your comments will be shared with our housekeeping team to ensure immediate improvements. We understand your decision to check out early and sincerely apologize for the inconvenience caused. We hope you’ll consider giving us another chance in the future for a more pleasant stay. Sincerely, Hotel Manager
par un voyageur de Youngsville
Publié le 22 sept. 2024 sur Expedia
Not my favorite hotel in Ruston, but the only available on short notice. Room had a musty odor and felt damp all night, even with then AC running. Breakfast was very limited and cold at 8:15am.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Ruston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the overall condition. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,MosesSupervisor
par un voyageur de Gainesville
Publié le 19 sept. 2024 sur Expedia
First room's toilet would not flush. Asked for different room. Manager insisted on trying to repair the toilet and could not. Got second room and TV did not work. Maintenance and quality control are sub-standard.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear William,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Beds were comfortable, room was clean. There wasn’t anything extravagant, but we slept well.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rachel,Thank you for your feedback! We’re pleased to hear that you found the beds comfortable and the room clean. While we may not have offered anything extravagant, it’s great to know that you had a restful stay. We appreciate your comments and hope to have the opportunity to welcome you back for another enjoyable visit!Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karen,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Moses, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Moses Supervisor
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Walked into the room and the sheets were moist, the floor was sticky, there was an empty toilet paper roll on the tp holder, and there was a sunflower seed on the floor by the bed.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. Your feedback will help us improve our services. Thank you for your understanding.Sincerely, Hotel Manager
par un voyageur
Great staff service but humidity/musty smel issues
Publié le 6 sept. 2024 sur HotelsThe check in was smooth and the desk clerk was professional and friendly. The room was nicely cleaned. On the negative side, the hotel felt humid all over inside. The HVAC unit in our room smellled very musty and the sink drain had a strong mold odor.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in experience was smooth and that our front desk staff provided friendly service. While we're happy the room was clean, we sincerely apologize for the humidity and musty odors you encountered. Your concerns about the HVAC and sink drain will be addressed with our maintenance team to improve the comfort of future stays. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
