Note fondée sur 275 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Nick B, Gestion de l’hôtel
Thank you so much sharing your views with us. We are glad that you enjoyed your stay with us. We hope to see you soon!!
par un voyageur
Publié le 13 août 2024 sur Expedia
It was a bedroom and shower for 2 nights.
Two other travelers at the hotel during our two nights.
Not a lot of draw to the area.
Hotel was managed by a resident family. By resident I mean living at the hotel.
Per the low nightly capacity it was not well kept.
Commentaires de Gestion de l’hôtel
13 août 2024 par Nick B, Gestion de l’hôtel
Thank you for sharing your experience with us. We’re sorry to hear that your stay didn’t meet your expectations. It’s disappointing to learn that the hotel wasn’t well kept and that the area didn’t offer much appeal during your visit. We strive to provide a comfortable and welcoming environment, and it’s clear we fell short in this instance.Your feedback is valuable, and we will be addressing these concerns with our team to ensure improvements are made. We appreciate you bringing these issues to our attention and hope that we can offer you a better experience in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
This by far was the worst hotel experience we have ever had. I wasn’t expecting a five star resort but I was not prepared for what we saw. First the security bar was broke and when I requested another room I was told that the other room was the same way. Other room? There were only 4 cars in the parking lot! I was very uneasy but being we had no where else to stay we delt with it. Then we walk into the bathroom and there is black mold by the sink and in the corner by the tub. The shower curtain was absolutely DISCUSTUNG! Full of mold and mildew. I didn’t even want to shower! I thought that was as bad as it could get until the next morning I find a bed bug on the bed and one in the bathroom. I will be calling corporate and the health department to file a complaint.
Commentaires de Gestion de l’hôtel
13 août 2024 par Nick B, Gestion de l’hôtel
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we strive for, and we are deeply concerned to hear about the security, cleanliness, and pest issues you described.Please know that we take these matters very seriously. We will be investigating these concerns thoroughly and taking immediate steps to address them. Your feedback is crucial for us to make necessary improvements.We understand your frustration and would like to discuss this further to address your concerns and ensure that such issues are resolved. Please contact us directly at [your contact information] so we can work towards a resolution.Thank you again for bringing these matters to our attention.
par un voyageur
Publié le 11 août 2024 sur Expedia
The only thing I liked was the location. The room had a terrible bed, no blankets, smelled of smoke , even though advertised as non smoking. Shower had no pressure, shower curtain barely hanging on rod. Pillows on the bed very old and flat, smelled like smoke. No amount of febreeze helped. Trash behind desk where there weren’t enough plugs. Cords plugin to one outlet with some kind of extension cord. Glad it didn’t catch fire. Paid a going rate for an F rated room. Very disappointed. Some kind of powder all over bathroom wall, rusty faucets and no drain in tub. Disgusting. Sorry. Please do not stay here.
Commentaires de Gestion de l’hôtel
13 août 2024 par Nick B, Gestion de l’hôtel
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced during your stay. This is not the level of service or quality we aim to provide, and we deeply regret that your experience fell short.Your comments about the bed, cleanliness, and maintenance are concerning, and we will address these issues with our team immediately. Ensuring our rooms are comfortable and up to standard is a top priority, and we’re committed to making necessary improvements.We understand your frustration and would like to discuss your experience further to make things right. Please reach out to us directly at [your contact information] so we can work towards resolving these issues and regain your trust.Thank you for bringing these matters to our attention.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Nick B, Gestion de l’hôtel
Please accept my apologies for not meeting your needs. We hope you will give us another chance to serve you better.
par un voyageur de OZARK
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Nick B, Gestion de l’hôtel
Please accept my apologies for not meeting your needs. We hope you will give us another chance to serve you in future!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Nick B, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience and that you were pleased with our location. Your positive feedback is incredibly motivating for our team. We look forward to welcoming you back and providing another excellent stay!
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Excellent place to stay
par un voyageur
Publié le 11 juill. 2024 sur Hotels
par un voyageur
Publié le 6 juill. 2024 sur Expedia
This place was disgusting and nearly deserted. The folks running the hotel look like children, because they are, the possible child labor situation going on there seems all to real. there was a little boy out front seemingly doing maintenance and the person that checked us in was not more than fifteen years old.
we checked in and got to our room and proceeded to read horrific reviews about bugs and a myriad of other problems with the hotel. we promptly checked out within 15 mins after we checked in. it felt extremely unsafe and that folks were more or less living out of the hotel. the most sad point i want to make is the kids running the joint, they are kids and are having to do the arduous task of running a dilapidated hotel in the middle of nowhere. im not sure what the child labor laws are around here but i would not be surprised if they are in violation. They were perfectly friendly and nice, but no kid should ever have to be in charge like that.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Guest Relations, Gestion de l’hôtel
Dear Schaefer,All feedback is welcomed and appreciated. However, we are quite concerned about your comments. We want to assure you that our staff follows all policies and is properly trained to assist our guests. If there is anything less than perfect with your room or concerns with safety, we are happy to address them to ensure you have a seamless stay. Nonetheless, we apologize that we were unable to host you, and we wish you safe travels home.
