Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cute cabin on Lake, but
Publié le 8 nov. 2024 sur HomeAway8/10
Overall, the cabin was pretty good! It had most of what you needed like laundry detergent, different types of cooking utensils, and the shower heads were new-ish with good water pressure. However, there was one big drawback - spiderwebs. Normally in a wooded area spiderwebs are expected, but the large cobweb I found in one of the bedroom windowsills was massive and clearly had not been cleaned in 1+ months. In my opinion, this is unacceptable since we are charged a cleaning fee and the place is presumably supposed to be professionally cleaned. Also, based on the instruction pamphlet emailed to us, this VRBO may be owned by a larger company just FYI, as this may aid in the breakdown of the cleanliness referenced in these reviews.
par un voyageur de Lena, Ms
Lake Cherokee Tournament 2024
Publié le 30 sept. 2024 sur HomeAwayWe had a good time. Loved house. Out of 3 coffee makers we got one to work. Thank goodness. Loved having a W/d to use. Grill outside was dirty so we used tin foil and cooked on it. Shutdown instructions were kinda off. There is no downstairs thermostat so cut off upstairs as instructions said. Didn’t get to fish due to an accident on waters before tournament began and investigation had to be done. But overall we loved the stay. The Hearns
par un voyageur
Spacious Cabin with Incredible view of Cherokee Lake
Publié le 8 sept. 2024 sur HomeAwayMy son found this cabin for us to stay in and I booked it without checking the reviews. Apprehensive after reading reviews that mentioned the lack of cleanliness in the cabin. Was not sure if we were going to have to clean once we arrived. The cabin was in good condition, except for the cobwebs that were on the walls inside and outside. Dust and cobwebs were even on the thermostat.
Before my son, daughter-in-law and my four young grandchildren arrived, I took a broom and removed the cobwebs that were obvious. We were on the front porch at one point and the door frame and walls were covered with cobwebs. The cleaning company does not vacuum under the couches or beds, so do not look there. I personally would change the cleaning company since the lack of cleanliness of this house can have an impact on the potential income going forward.
If my son had not found this house, and I had read the reviews before booking, I would not have stayed here. Since there was more than one review with guests mentioning the lack of cleanliness, I would book this house with caution.
I have to say the bathrooms were clean. Kitchen was clean and had plenty of utensils. Plenty of bath towels. The outside property is well kept going down to the lake. The fire pit was helpful when we cooked dinner.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your detailed review. We’re glad to hear that you found the cabin in good condition overall, with clean bathrooms, a well-stocked kitchen, and plenty of bath towels. It’s also great to know that you enjoyed the well-kept outdoor area and the fire pit for your family dinners.
We sincerely apologize for the cobwebs and areas that were missed during cleaning. We take cleanliness very seriously, and your feedback has been shared with our cleaning team to ensure improvements are made, especially in hard-to-reach areas like under the furniture and on the porch.
We appreciate your honest feedback and are continuously working to enhance our guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.
par un voyageur
Another Great Stay
Publié le 24 juill. 2024 sur HomeAwayThis is the 4th time we have stayed here. The home was perfect for what we needed it for. We are a family of 6, and there was plenty of room. Just a short walk down to the lake. We spent more time on the lake this year and not as much time in Pigeon Forge. Highly recommend if you are looking for a quiet get away on a big/clean lake.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
We’re so glad to hear that you chose to stay with us for the fourth time, Stephen! It’s wonderful to know that our home met your family’s needs and provided plenty of space for everyone. The proximity to the lake sounds like it made for a fantastic getaway. Thank you for your high recommendation; we truly appreciate your continued support and look forward to welcoming you back for your next visit!
par un voyageur de Lewisville
Nice vacation!
Publié le 12 juill. 2024 sur HomeAwayWe really enjoyed our stay! The lot, firepit, and neighborhood were spectacular, and the house was comfortable. The kitchen was stocked with the essentials, and the appliances worked well (except for the coffee maker). The onsite washer/dryer were very convenient.
We did experience a few minor issues during our stay. Some of these things were out of your control, but we wanted to make you aware of them.
1. We put the trash out on Monday, and it never did get picked up before we left on Saturday.
2. The lawn service never came to mow the lawn on Wednesday.
3. The white coffee maker needs to be descaled or replaced, as it took over 2.5 hours to brew a pot of coffee.
4. The downstairs toilet isn't securely bolted to the floor, and it kept shifting.
5. The downstairs shower worked fine, but it was a very awkward step up to get in/out of the shower. This will likely be a concern for guests with mobility issues.
Thank you for sharing your home with us! Please let us know if you ever plan to sell the house.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed feedback, William! We're thrilled to hear that you enjoyed your stay and found the lot, firepit, and neighborhood to be spectacular. We appreciate you bringing the minor issues to our attention, as it helps us improve for future guests. Your comments are invaluable, and we genuinely appreciate your suggestions. If we ever decide to sell the house, we’ll be sure to keep you in mind! Thank you once again for staying with us!
par un voyageur
Fisherman Approved…
Publié le 2 juin 2024 sur HomeAwayWas there to fish a bass tournament and the house fulfilled our needs… it was a little bit tough having to back the boat down the driveway to keep off of the grass, but that is common with lots of properties and the property was flat! So we could the boat parked without issue. And one of the guys did catch a few fish off of the dock while we were there! The neighborhood is quiet and had no traffic. I would stay there again for sure!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Ian! We’re glad to hear that the house met your needs for the bass tournament and that you had a successful fishing experience off the dock. It's great to know you appreciated the flat parking area for your boat and found the neighborhood peaceful. We’d love to host you again for your next fishing trip!
par un voyageur
Cozy cabin
Publié le 5 mai 2024 sur HomeAwayEverything about the cabin was perfect for our stay except the cleanliness. The cabin was very dusty from the blinds and dead bugs in the window seals. I could tell the floor had not been mopped bc of spots on them. And sticky spots on the end tables. I would say it was cleaned enough to be presentable but could use a deep clean for sure. The location of the cabin was great, around the corner from the boat ramp we used and not far from Jefferson City or Morristown.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your thoughts with us, Kristie! We’re glad to hear you enjoyed the cabin’s location and found it convenient for your activities. We apologize for the cleanliness issues you encountered during your stay. We strive to maintain a high standard, and your feedback is invaluable for helping us improve. We appreciate your understanding and hope to welcome you back!
par un voyageur
Company Fishing Trip
Publié le 19 avr. 2024 sur HomeAwayGreat place to stay for Men the reviews about cob webs and need of good cleaning are true This place needs a good deep cleaning. Women folk won't be impressed (maybe some men to) We had a great time besides that, it truly is a beautiful place to stay. I would bring my family back if I knew it was cleaner. Thanks again.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Jerry! We’re delighted you enjoyed your stay and found the location beautiful. As the cabins are nestled in a natural woodland setting, it’s not uncommon for spiders and small creatures to find their way inside, despite our continuous cleaning efforts. We appreciate your understanding and hope to welcome you back!
par un voyageur
Family Christmas staycation
Publié le 13 déc. 2023 sur HomeAwayLiked the cottage very much. It met all our needs for a family of 5. Only minor complaint was cleanliness. Cobwebs all over, floors werent swept under couch or beds. Just stuff like that, but nothing that bothered us too much. Also, ceiling leaks around fireplace chimney when it was raining. Soaked up what we could with towels. And the furnace wooded closet door was off its track and just leaning against furnace when we got there. But over all, great place. Great views of the lake as well. Would definitely stay again.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello James ,
Thank you for your feedback and for choosing our cottage for your family. We're pleased to hear that you liked the cottage and the lake views.
We apologize for the minor cleanliness issues and the maintenance concerns you encountered. Your comments are valuable, and we'll work to address them for a better experience.
We appreciate your 4-star rating and look forward to hosting you again in the future.
par un voyageur
Guest
Publié le 12 oct. 2023 sur HomeAwayWe arrived to a filthy house
Commentaires de Gestion de l’hôtel
28 nov. 2023 par VrboOwner, Gestion de l’hôtel
Dear Angela, thank you for taking the time to share your recent experience, and we appreciate your feedback. We regret to acknowledge that your arrival did not meet the cleanliness standards we aim to provide. An uncommon issue with our cleaning calendar schedule was identified as the cause, and we sincerely apologize for this oversight. Please be assured that this is not a reflection of our usual standards, and we regret any inconvenience it may have caused. To promptly address the situation, we dispatched our cleaner to rectify the concerns you raised. Additionally, we initiated a thorough review of our scheduling systems to prevent similar occurrences in the future.
As part of our commitment to guest satisfaction, we issued a refund of 50% of the total amount paid for your stay. We hope this gesture demonstrates our dedication to resolving concerns promptly and providing fair compensation for any inconvenience. We genuinely appreciate your understanding in this matter and sincerely hope you'll give us another chance to showcase the excellent service we typically provide! Warm regards, Your Staycating Team
