Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,7 Service et personnel
4,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par Elton, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We deeply apologize for the frustration and disappointment caused during your visit. Your satisfaction is our top priority, and we are actively working to resolve the situation to avoid further inconveniences. We appreciate your feedback and please let us know if you have any suggestions to help us improve our standards.
par un voyageur de Marin County, USA
Publié le 14 août 2019 sur Expedia
Overall a lovely property with nice service people. The front desk and the ease of information could certainly be improved. The game drive was slated for 10 people max, and we were brought to the truck already full and asked to pile in. 14 people in the truck, this was my least favorite activity as although we saw some animals you can see much more in other places.
I was charged by Expedia for an extra person. The activities needed to be paid separately ($25 per adult and half for children). Beverages were separate and I and still waiting for the accounting for the "extras". I paid was for these at the lodge but there seemed to be no record. The accounting and the communication was the weak point for this.
What I have to say I truly appreciated was the guides taking my 3 year old grand daughter on their shoulders and carrying her miles when she got tired. The Braai was lovely (although it took some time to get going and I was unclear about what was covered by the $25 per adult charge. Apparently beverages were not. I would happily raise the rating by a star if we can resolve the overcharge (or at least see an explanation in writing of charges I do not believe we incurred). Note the overcharge was only $150 but I would like to resolve this. The A frame was the perfect solution for 2 children and 2 adults
par un voyageur
Magnificent
Publié le 24 avr. 2018 sur HotelsIt was great