Ratings based on 62 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Staff, Great Location!
Posted Jan. 17, 2024 on HotelsWhile we were only staying one night, the staff not only allowed us to check in hours early, but also upgraded our room! Everyone was so kind and friendly, the room was great with a nice view overlooking the town and mountains.
Comment from Hotel Management
Jan. 19, 2024 by Mr. Hung, Hotel Management
Thanks you so much
by A traveller
Avoid at all costs
Posted Sep. 17, 2022 on HotelsI only stayed in the hotel for 1 hour. I was very surprised as this hotel has very good ratings. I was given a standard room with a city view although I booked a deluxe Mountain View panorama view. The room was incredibly dusty and dirty. When I flushed the toilet the floor filled with water. Finally, when unpacking I found 3 cockroaches climbing over my belongings. I left to check into Amazing Sapa Hotel. The staff was very efficient in refunding me.
by A traveller
Posted May 23, 2022 on Expedia
The staff was so friendly and spoke english, gave us really good recommendations. Rooms were good, one was very small compared to the other. It was very clean! Would recommend if only staying for 1-2 nights! The view would have been amazing if the weather was nice! Would totally recommend this hotel!
by A traveller
Posted Jan. 2, 2020 on Expedia
Really friendly staffs who can converse well in english.
Comment from Hotel Management
Jan. 9, 2020 by Qui Nguyen , Hotel Management
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,
by A traveller
Posted Aug. 29, 2019 on Hotels
Very good stay for a couple of nights. We came back from trekking and needed a shower before getting back on the bus. The staff gave us fresh towels and we could shower in the hotel.
Comment from Hotel Management
Sep. 2, 2019 by Qui Nguyen - Sale Manager , Hotel Management
Dear Hannah, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,
by A traveller
Hotel location and staff
Posted Aug. 1, 2019 on HotelsThe staff was really nice and held put stuff while we explored Sapa before and after check in. Everyone was very friendly and helpful. The hotel was in a great location and very quiet in the room.
Comment from Hotel Management
Aug. 3, 2019 by Qui Nguyen , Hotel Management
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A traveller
Great stay and location
Posted May 4, 2019 on HotelsUpon arrival staff were very helpful and got us checked in as soon as possible. The rooms were clean, and had all the amenities all organized and labelled. The location was pretty much in the centre of Sapa Village so getting around was easy. I would definitely book a again!
Comment from Hotel Management
May 11, 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Don, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A traveller
Posted Apr. 25, 2019 on Hotels
Could have done better by having different foods for breakfast. Keep up to date with the correct room images of the hotel bedrooms. Great mountainous view for dining during the day.
Comment from Hotel Management
Apr. 27, 2019 by Qui Nguyen , Hotel Management
Dear Jeryl,
Thank you so much for your kindly feedback, we would love to welcome you back to our hotel with much better breakfast in future, and update the rooms image correctly.
best regards
by A traveller
Good view
Posted Mar. 23, 2019 on HotelsLocation is good, near Sun Plaza and stone church. Our room had a good view.
Comment from Hotel Management
Mar. 23, 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Felix, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A traveller from Toronto. ON
Posted Feb. 14, 2019 on Expedia
Our stay was excellent!! The staff, breakfast and amenities were all wonderful. Would highly recommend. So convenient that there is a shower downstairs to use if you arrive early from Sapa or are leaving late to go to Sapa.
Comment from Hotel Management
Feb. 20, 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Dolly, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
