Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,6 sur 5
4,3 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 5 août 2022 sur Hotels
5 sur 5
par un voyageur

A gem at the top of the hill...

Publié le 12 mars 2024 sur Hotels
Don't let late night arrival at the bottom of a steep dark hill put you off. What a lovely place. The owners are nice and the family meal in the evenings is fantastic - one of my favourite dinners on our 4weeks in Vietnam! Very much recommend!
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 14 sept. 2023 sur Hotels
5 sur 5
par un voyageur

Good staff!

Publié le 30 mai 2023 sur Hotels
Very helpful staff!
Commentaires de Gestion de l’hôtel
4 juin 2023 par Zizi, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our homestay. We are thrilled to hear that our staff was very helpful during your time with us.Providing excellent customer service is one of our top priorities, and we are delighted that our staff members were able to assist you and enhance your overall experience. We strive to create a warm and welcoming environment for our guests, and we are glad that our team met your expectations.Your kind words are greatly appreciated, and we will make sure to pass along your compliments to our staff members. It will serve as motivation for them to continue delivering exceptional service to all our guests.Thank you once again for choosing our homestay, and we hope to have the pleasure of welcoming you back in the future for another wonderful stay.Best regards,
3 sur 5
par un voyageur

Publié le 24 avr. 2023 sur Expedia
トレッキングやロケーションは最高です。スタッフも英語が堪能な上にホームステイだから出来る体験があります。ホテル内の食事は相場よりかなり高め。建物の作りはいいけど、風呂場と布団の清潔感はなかったです。布団に虫がいたのか次の日から全身が痒かった。
Commentaires de Gestion de l’hôtel
4 juin 2023 par Zizi, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at our homestay. We appreciate your compliments about the great trekking options, the location, and the proficiency of our staff in English. It's wonderful to hear that you were able to enjoy the unique experiences available at our homestay.We apologize for any inconvenience you experienced with the pricing of the food. We strive to offer fair and reasonable prices for our meals, and we will review our pricing structure to ensure it aligns with market standards.We are sorry to hear about the cleanliness issues you encountered with the bathroom and futon. Maintaining a clean and comfortable environment is of utmost importance to us, and we apologize for falling short in this regard. We will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.We are genuinely sorry for any discomfort caused by the insect in the futon and the subsequent itching you experienced. We take this matter seriously, and we will take steps to identify and address any pest issues to ensure the comfort and well-being of our guests.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We will use your comments to improve our services and enhance the experience for future guests.Thank you once again for choosing our homestay, and we hope to have the opportunity to welcome you back in the future, providing you with an exceptional stay that meets and exceeds your expectations.Warm regards,Zizi
4 sur 5
par un voyageur

Publié le 21 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2023 par Zizi, Gestion de l’hôtel
Thank you 3
5 sur 5
par un voyageur

Publié le 26 sept. 2022 sur Hotels
Very caring hostel - they wrote me immediately after booking and provided contacts for my trip! Definitly a recommendation!
Commentaires de Gestion de l’hôtel
4 juin 2023 par Lily, Gestion de l’hôtel
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience at our hostel and found our staff to be very caring. It is our utmost priority to ensure that our guests feel well taken care of and supported throughout their trip.We are glad to hear that our prompt communication and provision of contacts for your trip were helpful to you. We strive to provide excellent customer service and make our guests' experience as smooth and enjoyable as possible.Your recommendation means a lot to us, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our hostel in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Thank you once again for choosing our hostel and for your positive feedback.Best regards,Lily