Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,4 Service et personnel
3,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Agréable séjour à Saboga
Publié le 12 janv. 2020 sur HotelsAppartement avec bcp de charme au-dessus de la plage et possédant egalement une piscine. Seul inconvenient manque un plan de travail et petit réchaud pour pouvoir cuisiner puisque l'ile ne possède qu'un restaurant.
Commentaires de Gestion de l’hôtel
15 janv. 2020 par Michelle, Gestion de l’hôtel
Hello Anita, thanks for your comments! we are working on having a restaurant on site this year :) Hope to have you back with us!
par un voyageur de Houston
Publié le 9 avr. 2024 sur Expedia
Yes - No - Maybe!?! We were greeted at the Saboga pier by the hotel boat driver who later transported us to the lodge. Nice ride. Be ready to climb over 3 stories of stairs with your luggage from the beach to the reception desk with no assistance. The beach was full of trash and debris.Right away we were told there is a shortage of water and therefore no running water. We had a few drinks and then we were able to check in to our room early. The room and balcony were nice, a few spider webs and bugs but that is expected near a jungle. Apart for the pillows outside covered in mold, we set those aside the accommodations were not bad. Now… from using the toilet to washing our hands - we were unable to do any of this on our first day. Glad we had hand sanitizer and wipes because the hotel did not have these available for guest. We had a wonderful lunch. We went on a long hike to the town and got some drinks and water for our room. Not going to pay very marked up when I can get for qtr.. When we returned we had dinner, again the food was great. The water Finally started flowing at 930pm but only for an hour. But, we also noticed the large amount of BLACK MOLD all over the bathroom wall. It was gross and very negligible and also concerning. I got some vinegar and sprayed it as a temp solution during our stay. Over night the power went out due to a storm and so on our second day - no running water, no internet or electricity. The beach amenities are limited.
par un voyageur
Publié le 9 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Saboga Lodge and Villa Noelia, Gestion de l’hôtel
Hola Simón, que alegría saber que estas satisfecho con tu visita, eso realmente nos hace feliz. Siempre estamos aquí para asegurarnos de que tengas una experiencia memorable. Gracias de nuevo y te esperamos de vuelta para que la pases genial, hasta pronto Team Saboga Lodge y Villa Noelia.
par un voyageur
Publié le 5 avr. 2024 sur Expedia
The lodge itself was really nice, but the lack of maintenance makes it now look old and dirty. The attention was really poor, stayed for 4 days in which coincidentally there was almost no food and we had to eat the same 3-4 dishes every day. Due to summer in Panama the Hotel cuts water and you only get around 4 hours of water per day, which in itself it's fine, totally understadable, however that is not mentionned until you arrive at the property. Talked to customer service on whastapp several times, weeks before going (to arrange the transport to the island) and that wasn't mentionned.
Overall dissapointing experience, this was a trip I was looking forward for months. The island itself was good.
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Saboga Lodge and Villa Noelia, Gestion de l’hôtel
Hello Carlos, I sincerely regret that your stay did not meet your expectations and that the food was not up to par. Despite that, we assure you that our team always strives to provide the best possible service and our desire will always be that our guests' experiences are satisfactory in all aspects.It is important to mention that in our hostel is full of safari adventures, we strive to inform our guests in detail about the logistics of the activities, including water related issues and any previous recommendations, the same was provided to your chat directly from the customer service team. We appreciate your feedback and will take it into consideration to improve our services in the future.
par un voyageur
Publié le 29 mars 2024 sur Expedia
Really attentive staff and beautiful property. Quiet, private beach. Stayed in the villa, Piedad is an excellent cook and always asking if we need anything. Rustic island life, as long as you know that going in, you'll have a great time!
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Saboga Lodge and Villa Noelia, Gestion de l’hôtel
It fills us with joy to know that you enjoyed your stay and felt happy with us, Piedad is a star. Our goal is to provide a welcoming and comfortable environment for all our guests. We sincerely appreciate your preference and look forward to welcoming you again in the near future, your satisfaction is our greatest motivation! See you soon and have a great day! Saboga Lodge Team
par un voyageur
Publié le 14 févr. 2024 sur Expedia
I contacted the property prior to booking, inquiring about their pet-friendly policy and mentioning that it was our anniversary. They assured us of their best room and a hassle-free experience. However, upon arrival, we faced several issues. We had to pay in advance for a boat transfer, which seemed unnecessary on the island. No one greeted us at the beach, and we had to ask locals for help. The room assigned to us had no lock and a dirty bathroom with no water. Despite paying extra for an early check-in, we couldn't take a shower. After complaining, we were given a bucket to flush the toilet and a bottle of water, but were told not to inform the manager. The offered room in another property also had no water and no Wi-Fi. The manager expected us to go without water for over 24 hours. On check-out, we expected compensation but were asked to pay for our meals. The manager threatened to withhold transportation unless we paid, but relented when we mentioned involving a lawyer. Overall, a negative experience due to the lack of water, poor service, and additional charges.
par un voyageur
Dissappointing experience
Publié le 4 mai 2023 sur HotelsMi booking un era en Saboga Lodge y me enviaron Villa Noelia, otro lodge. Pedi una habitacion con 2 camas y me dejaran en una con cama doble. La reserva decia Adults only y el hotel estaba lleno de niños. No habia muchas opciones para comidas en el hotel asi que tuvimos que buscar opciones de restaurante fuera del hotel
Commentaires de Gestion de l’hôtel
5 mai 2023 par Alejandra, Gestion de l’hôtel
Hola Jose! Agradecemos mucho tu feedback y te contamos que el menú está siendo modificado para tener una mayor variedad.Por otro lado queremos aclarar que se anuncia Saboga Lodge y Villa noelia como uno solo, y la habitación que tú reservaste es de la villa. Además, es falso lo de las camas, la que tu solicitaste fue: "Superior Villa, 1 King Bed, Mountain View" este es el tipo de habitación que se te dió.
par un voyageur
Publié le 4 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Sean Michael, Gestion de l’hôtel
Par nosotros e muy valiosa su calificacion de su estancia, esperamos que haya disfrutado mucho de relajarse en la isla , disfrutar de la playa, la comida y un buen descanso de la ciudad, esperamos contar con su visita de nuevo en un futuro no muy lejano!
par un voyageur
Publié le 1 mars 2023 sur Expedia
Where do I begin? I didnt want to write this but i feel it needs to be said. This hotel is good for 1 night and 1 night only. Instayed for 2. The problem started when i was told not to bring food or drinks (including water). They dont have drinkable water so all water needs to be purchased in plastic bottles. Not so eco-friendly. The bottle of water is $2. Food prices are hicked up. Understanding since youre on a island... again, 1 night is best. The hotel markets itself a "Adults Only" area. On my second day, there were kids there. That changes the dynamic of your stay. My room said ocean view, there is no ocean view. There are tress blocking it. Also, the rooms are not sound proofed. You can hear everything. I do mean EVERYTHING. The door to my room did not close properly. There is a 5-8 cm gap that the door doesnt cover. I found a big spider in my room on my last day there. Besides the Kayak and Paddel Boarding (rough waves), not much to be done.
The staff were great. Always helping out and making sure you were great. If the staff wasnt as good as they were, this would be a "skip". Not worth the price in my opinion.
Commentaires de Gestion de l’hôtel
1 mars 2023 par Saboga Lodge , Gestion de l’hôtel
Hello José, it certainly saddens us a lot that you write this to us when through our WhatsApp chat you never said anything to give a timely solution during your stay, not to mention that you did not answer our message where we explained why for only one night the children of the hotel owner stayed, although it is not something that should be, it has been the only time there are children and it was for a situation that left us with no other options.Within our policies we indicate that the entry of food and beverages is not allowed, our idea is to provide a real sense of relaxation and that also involves delighting with the gastronomic variety we offer, however there are those who have food restrictions and we are always open to please the customer.It is important to point out that being on an island two hours away from the city, shipping costs increase. Our rooms are oceanfront, and although there is vegetation present throughout the hotel, the views are beautiful and relaxing. We are sorry that your experience was not the best, we would love to have you back and change your expectations, so in your next stay we will have a complimentary dinner for you and your companion.
par un voyageur
Publié le 30 nov. 2022 sur Expedia
My husband and I stayed at this property for 3 nights. The pros:
-this is a small hotel and feels quite homey; no long walks to places, staff often brought our meals to our room, and it was easy to befriend other guests
-the hotel is very beautifully designed and we enjoyed our room balcony, the pool area, and the yoga/sun deck
-the staff were friendly and attentive, particularly Tyrel and Zuly
-if you can, take advantage of the island tour; this really made the trip worthwhile
The cons:
-with it being a small hotel, only 4 people were working during our time there. That means that all people do all things, and therefore you can’t expect consistency across your stay. For example, we ordered the same breakfast for all 3 mornings we were there, but on the first morning we received 2 pancakes, on the 2nd morning 1 pancake, and on the 3rd morning literally half a pancake.
-related to this point, it seems the hotel could use a manager. It wasn’t clear if they had one, and it looked like staff roles could be better coordinated.
-the beach at the hotel itself is good for watching the sunset and hearing the relaxing sound of waves crashing, but not much else. It’s pretty small for walking if the tide is up, and the water just isn’t appealing. There was also a lot of trash washed up on the shore, including glass. Like I mentioned earlier, the best is to take the island tour. I was disappointed by this, since I wanted to spend more time in the ocean.
-bring bug spray!
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Saboga Lodge , Gestion de l’hôtel
Hello, we are glad you enjoyed your stay with us. Thank you for sharing this information that is of utmost importance to continue growing! Your comments are very necessary to improve in every aspect. We have a set menu and we will verify why the variation in food. Regarding the beach we have implemented mechanisms and daily cleaning days in order to reduce garbage and that you can be calm for enjoyment. Always welcome
