Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2019 sur Hotels
par un voyageur
Publié le 10 nov. 2024
We booked Non Smoking room, but there's smoking smell inside room
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Parminder, thank you for your feedback. We're sorry to hear about the issue with the smoking smell in your room and the concerns you raised regarding cleanliness, staff, and amenities. This is not the experience we strive to provide, and we sincerely apologize for any inconvenience caused. We will review these issues with our team to ensure they are addressed properly and improve our services. We hope you’ll consider staying with us again, and we’ll do our best to ensure a more comfortable experience next time.Warm regards,Customer Care Team
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Carlos, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rhonda, we regret to hear that the cleanliness and condition of our property did not meet your expectations. Your feedback is important to us, and we are addressing these concerns with our team to ensure improvements are made. We strive to provide a comfortable and clean environment for all our guests, and we are sorry we fell short during your stay. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Warm regards,Customer Care Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Do you want pillows? Bring your own since the few provided are half sized and only 10th filled. Do you want to charge your phone? Nearly every outlet doesn’t hold the plug; just falls right out. Hungry for breakfast? Pre wrapped tiny danish and capri sun. Pool is drained with no sign of ever being used. Plenty of cosmetic issues in the room with baseboards peeling away from the wall. Lastly, possible mold in the bathroom with whistling pipes from both the toilet and shower. We got no maid service for the three nights we were there.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Aaron, thank you for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay. We missed the mark in several areas, from the condition of the room and amenities to the breakfast options and maintenance. We appreciate you bringing these concerns to our attention and will address them with our team to ensure improvements are made. Please accept our sincere apologies for the inconvenience, and we hope you’ll give us another opportunity to provide a better experience in the future. If you have any further concerns or would like to discuss this directly, please feel free to reach out to us.Warm regards,Customer Care Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
staff are really nice, but they gave us a room in the first floor. The neighbors upstairs were really noisy mostly all night. And the next morning my husband woke up with multiple bits in all of his back. I can't assure they were bed bugs, but looking around the room, we found spiders, mosquitoes... And we assume bed bugs too.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Paula, thank you for your feedback. We're pleased to hear that our staff was accommodating, but we regret to learn about the noise and cleanliness issues you experienced. Your comfort and safety are important to us, and we'll investigate the concerns regarding pests immediately. We’re committed to resolving these issues to prevent future occurrences and would appreciate any additional details you can provide. Please reach out to us directly so we can address this matter thoroughly and ensure a better experience during your next stay.Warm regards,Customer Care Team
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Fouad, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team
par un voyageur
Publié le 22 août 2024 sur Expedia
No chair for the desk. Dirty. Worn down—major holes in furniture. Lamps broken. Not clean—hairs in the bathroom still. Reservation was incorrect. Front desk person out frequently. A very poor and small cart for helping with luggage—and locked up when I needed check out. Simply would not day at any of the Days inns again.
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Miranah, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered, including the cleanliness, maintenance, and service problems. Your feedback highlights areas where we need to improve, and we are taking immediate steps to address these concerns. We are reviewing our cleaning protocols and furniture maintenance to ensure our rooms meet the high standards our guests deserve. We also apologize for the inconvenience with the reservation and luggage cart. We appreciate your feedback as it helps us make necessary improvements. If you’re open to it, we’d love the chance to provide a better experience on your next visit.Warm regards,Customer Care Team
par un voyageur
Publié le 21 août 2024 sur Hotels
It had roaches and the towels were stained and the bed blankets smelled like pee. But wonderfully the price was great for 7days. Convince by stores and food and freeway. Pool was clean just no room services while there had to ask for clean towels and take out my own trash
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lakiesha, thank you for sharing your detailed feedback. We’re very sorry to hear about the issues you encountered with cleanliness and room comfort, including the presence of roaches, stained towels, and unpleasant smells. This is not acceptable, and we are taking immediate steps to address these concerns with our team. We appreciate your positive note about our competitive pricing and convenient location. We’re also reviewing our housekeeping procedures to ensure that all aspects of our service meet our guests' expectations. Thank you for your understanding, and we hope to have the opportunity to provide a much better experience in the future.Warm regards,Customer Care Team
