Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sylmar
Publié le 3 déc. 2024
Good value
Commentaires de Gestion de l’hôtel
20 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gerome, Thank you for selecting Extended Stay America for your recent visit. Our commitment is to provide our guests with a comfortable and exceptional experience during their stay. We are thrilled to learn that we have surpassed your expectations and that you found our services valuable. We eagerly anticipate the opportunity to serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
No water glass in room. Found a bug in the bed. Trash outside around the property. When checking in, had to wait awhile for someone just to show up
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rick, Thank you for sharing your thoughts with us. Our team is dedicated to providing the best possible service and quality to every guest. However, we are sorry that your stay did not meet your expectations and for any inconvenience. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The complex was dirty and beds very uncomfortable
Would not recommend
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tara, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The staff is always very friendly
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Bed was a cot and very uncomfortable
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Angela, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The customer service is great
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tara, Thank you for your kind words! We’re delighted to hear that you enjoyed the great service at Extended Stay America. Our team takes pride in making guests feel welcome and comfortable. We look forward to hosting you again and ensuring your next stay is just as pleasant.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Convenient location, facilities were okay ... but I did see hair on a couple of my towels.
par un voyageur
Elj Grove
Publié le 15 sept. 2024 sur HotelsClean and quiet
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Patrick, We appreciate your positive review and are delighted that you had a wonderful experience at Extended Stay America. We are committed to maintaining high standards, so we are gratified to learn that you found our property to be impeccably clean and our atmosphere to be tranquil. Your commendation reassures us that we are meeting our objectives, and we eagerly anticipate the opportunity to provide you with another exceptional stay.Sincerely,Hotel Management
