Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Terrible
Publié le 11 août 2024 sur HotelsHotel didn't have my confirmation on file so I had to pay for my room two times, there was a live bug in the bathroom, there was random hairs in the shower & refrigerator. My family was too exhausted to move to another hotel so we made due.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Room had bad smell sticky floor and old food left in the cabinet,
dust and bugs were in the room,
Not recommend
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear lahav, Thank you for choosing our hotel during your recent visit to the area. We acknowledge that the room provided did not meet the customary standards of cleanliness and comfort and extend our sincere apologies for any inconvenience caused. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 juill. 2024 sur Expedia
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The room needs to be updated
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Babak, Thank you for taking the time to share your feedback with us. We genuinely regret that our room fell short of your expectations. Rest assured, we will address this matter with the relevant team members to ensure a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 juill. 2024 sur Hotels
par un voyageur
Publié le 15 juill. 2024 sur Expedia
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Check in was ok. TV in the room was not working and no available technician in the building to fix the issue. Door does not lock from outside, making the card key useless. Tried it multiple times to lock the door but dis not work. No phone on the room to call the front desk. I have to go down to address issue. Water in the shower/tub does not drain properly fast enough.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Susana, Thank you for taking the time to review your stay. We apologize for the inconvenience you encountered during your stay in your guest room. Thank you for bringing this to our attention. We will address this with our maintenance team to ensure all in-room amenities are in their best condition for our guests. Also, we understand the importance of a reliable key card system, as our guests' satisfaction and comfort are paramount. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Expedia
They cleaned the air conditioning while I was there I thought that was good for the air quality
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shane, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff and the fact that they took good care of you. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Staff great but there was no breakfast. Very disappointing.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear lorie, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast options. Please accept our apologies for any disappointment this may have caused. We value your feedback and take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management
