Ratings based on 955 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2024 on Hotels
by A traveller
The absolute best!!!
Posted Oct. 12, 2024 on HotelsIt was great, just what i needed! Everyone was very nice and professional.
Comment from Hotel Management
Oct. 14, 2024 by Hotel Management, Hotel Management
Dear Gustavo, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management
by A traveller
It was ok.
Posted Oct. 10, 2024 on HotelsIt's an older hotel with minor damage to the furniture and weird stains on the floors. I stayed for 2 weeks and room service was supposed to come every 7 days but they never did. The room comes empty so you have to request amenities like soap and kitchen utensils. Some lamps didn't work. The full-length mirror was blocked by the dresser and TV that couldn't be moved. It was nice having a kitchen in my room for such a long stay but I probably would not stay here again.
Comment from Hotel Management
Oct. 11, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your remarks will aid us in making necessary improvements. Apart from this, we hope you had a pleasant time enjoying the in-suite kitchen. Please revisit and let us host another occasion and to provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A traveller
Posted Oct. 7, 2024 on Hotels
Feel like the hotel has been run down. Used to stay here quite a bit but hotel just seems to need a lot of repairs. I had just one bar of soap in the bathroom no other amenities. Bathroom sink faucet was falling apart and very loose, room smelled old and used
Comment from Hotel Management
Oct. 8, 2024 by Hotel Management, Hotel Management
Dear Judie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued, loyal guest. We want to extend our sincerest apologies and assure you that we are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Sincerely,Hotel Management
by A traveller
Posted Oct. 3, 2024 on Hotels
by A traveller
Posted Sep. 30, 2024 on Expedia
Good stay
by A traveller
Posted Sep. 29, 2024 on Hotels
by A traveller
Posted Sep. 26, 2024 on Hotels
by A traveller
Posted Sep. 24, 2024 on Expedia
Was told breakfast was included. Its only muffin and coffee, that should be clarified. No housekerping, guest brings used towels and is handed new ones.furnishings shabby. Broken shower head so shower sprayer had to be manually held. When returning to hotel welll begore 9 pm nightly, staff was not at front desk when doors wouldnt open and had to bang on door. Non working electrical outlets. Will never stay here again or recommend
Comment from Hotel Management
Sep. 25, 2024 by Hotel Management, Hotel Management
Dear Pamela, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
by A traveller
Posted Sep. 14, 2024 on Expedia
The room we had did not have a plug for the bathtub. The shower was leaking dramatically and spraying all over the room so we had to move to another room. The second room did not have a for the bathtub. The second room did not have a charger for the phone, so we had to remove the charger from the first room and bring it to the second room. The second room did not have any ice.
Comment from Hotel Management
Sep. 14, 2024 by Hotel Management, Hotel Management
Dear Gary, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
