Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Like the fact it was convenient to the hwy.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great thanks
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear John, Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
*
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The room was not as updated as one would expect. The soap, tissue, bath towels and room amenities were very low end. There wasn't a coffee maker in the room and the noise from the hallway and rooms next door were horribly loud. When we arrived there were people standing in fromt of the lobby door smoking Marijuana!
I will never stay here again.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Tonya,Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
par un voyageur
Publié le 29 sept. 2024 sur Hotels
3rd floor hallway smells like cigarettes. Room also smelled like smoke.
Empty water bottle and trash in the elevator.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Thank you again for your feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
par un voyageur
No shampoo
Publié le 28 sept. 2024 sur HotelsNo shampoo at hotel or blow dryer. Had to go purchase these at local store.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mara, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Filthy… disgustingly dirty.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Loretto, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Was dark
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Chose this location because it was convenient for our visit in the area. The hotel had some wear and tear but for the convenience and price it met our needs. Overall the location was quiet. There were people hanging outside but mainly to smoke. Prefer they do it outdoors than indoors. Stayed one night and had no issues. Morning breakfast was mainly coffee and tea with some packaged muffins and granola bar. Great for people on the go.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Josefina, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
