Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Elk River
Publié le 31 août 2024
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur
Publié le 21 août 2024
The staff were awesome. A big thank you to the shuttle driver, very courteous, professional and friendly. Thank you so much!
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
par un voyageur
Regular Price But No Free Breakfast
Publié le 18 août 2024 sur HotelsGreat hotel but it does not include a free breakfast For what you charge, a free breakfast should have been included
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. I understand you were surprised to see that we charge for breakfast . However, Our Breakfast charges are in line with the Brand Standards . We look forward to your next visit!
par un voyageur
Publié le 17 août 2024 sur Expedia
The hotel itself is dated. Efforts have been made to modernize it. The carpet is really worn, and divots in the concrete can be felt in the halls. There could be additional effort to reduce hallway noise as well. We were there 1 night only and I would stay again. The staff was nice.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay.Please be assured this is not typical of the level of service you can expect from us here in Four Points by Sheraton Sacramento International Airport. We take great pride in providing legendary service to each guest, and I regret that in this case, we failed to meet our high service standards and more importantly, your expectations.I hope that you will give us the opportunity to make amends for the disappointment you have experienced.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
par un voyageur de Byron
Publié le 15 août 2024 sur Expedia
Really well situated near the airport and the 4 am shuttle was invaluable to me. Super nice double queen bed room and comfortable beds. The only thing I didn't love was the pool but that was only because it had a lot of adults in it so I just stayed in the hot tub.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !
par un voyageur
Not a comfortable stay
Publié le 8 août 2024 sur HotelsVery dirty rooms. When we first arrived; the bed sheets were filthy with round fluid stains (yuck!) So I immediately called front desk and they switched me over to a new room, and it was almost as filthy. the stay was so uncomfortable. The carpets were filthy, and I just felt disgusted all night, but I couldn’t find any other accommodations because of the Jhené Aiko concert happening. I would not recommend, plus it was kinda expensive at $180 a night to be immensely run downed? Definitely take your money elsewhere. I’m still itchy thinking about it.
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Care Team, Gestion de l’hôtel
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
