Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
The remodel is much appreciated.
Commentaires de Gestion de l’hôtel
28 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Charles,Thank you for your feedback! We’re glad you appreciate the remodel. We’re always working to improve our facilities, and your positive response encourages us to keep up the good work. We hope to see you again soon!Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Ma Victoria,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Heritage Inn Express Roseville many more times.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Charles,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Heritage Inn Express Roseville many more times.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Jon,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 18 août 2024 sur Expedia
We liked that it was quiet and clean.
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Yesenia,Thank you for your feedback! We’re delighted to hear that you appreciated the quiet and clean environment. We look forward to welcoming you back for another pleasant stay.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Antonio,Thank You for the PERFECT SCORE rating on your experience! We are thrilled that you loved your stay and would love to host you again.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 17 août 2024 sur Expedia
When we got there, they want to charge me $50 because I was checking 10 minutes earlier. I thought that was dumb and when I got into the room, the toilet was yellowish inside. There was no toilet paper. The floor was dirty like sweep or mop.
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Leticia,Thank you for sharing your experience. We apologize for the inconvenience regarding the early check-in fee and are sorry to hear about the cleanliness issues you encountered in your room. This is not the standard we aim to provide. We will address these concerns with our team to prevent similar issues in the future. Your feedback is valuable, and we hope to have the opportunity to offer you a more pleasant stay next time.Sincerely,Heritage Inn Express Roseville Management
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Josh,We are sorry that your experience at our Heritage Inn Express Roseville hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Heritage Inn Express Roseville Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Good place to rest the only thing, there's no shampoo on the bathroom
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Gualberto,Thank you for your feedback. We’re glad to hear that you found the place good for rest. We apologize for the oversight regarding the lack of shampoo in the bathroom. We will address this issue with our team to ensure that all necessary amenities are consistently provided. We hope to have the chance to welcome you back and provide a more complete experience next time.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 16 août 2024 sur Expedia
The sink stopper was missing. I liked the sunken tub, but a vertical hand grip on the wall for getting in and out would really be nice for folks with arthritis to assist in getting in and out. The overall condition of the property was what I would expect for and older set of buildings, therefore the average rating, not due to problems.
Commentaires de Gestion de l’hôtel
21 août 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear William,Thank you for your feedback. We apologize for the missing sink stopper and appreciate your suggestion regarding a vertical hand grip in the sunken tub. We understand how such features can greatly enhance comfort and safety for guests with arthritis. Your comments about the property's condition being reflective of its age are noted. We will consider your suggestions as we work to improve our facilities. We hope to have the opportunity to offer you an even better experience on your next visit.Thank You,Heritage Inn Express Roseville Management
