Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2022 par Kim, Gestion de l’hôtel
Thank you for reviewing your stay!
par un voyageur
Definitivement un must!
Publié le 24 juill. 2018 sur HotelsLes employés de l'hôtel étaient très serviables, prêts à aider, souriants, chambre propre (aurait peut-être besoin d'être remise a jour niveau décoration mais très confortable) j'y retournerais définitivement et je le recommenderais à tout le monde!
par un voyageur
Publié le 9 sept. 2017 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I was a little disappointed the service I stayed in cheaper hotels and all ways got a decent breakfast not here. I know it’s not a big deal but simple things like that makes people coming back . There’s a lot of hotels in that area I’m going to try another one!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par MMO, Gestion de l’hôtel
Thank you, Frank, for taking the time to share your experience from your recent stay with us. We are sorry to hear you did not enjoy your breakfast with us. We are consistently looking for ways to improve and your feedback is very important to us. If there is anything we could do for you, please feel free to reach out. Hope you have a great day!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Checked into my room with my partner, we were on vacation and there was a biker gang in the lobby with open liquor bottles, taking shots of liquor. Then there was a couple arguing in the lobby, screaming at each other and the staff did nothing check into my room after leaving the lobby I paid for a room with snacks. There was no snacks in my room. The refrigerator did not work in my room and the shower drain was clogged, and the water was overflowing when I took a shower . Spoke to front desk about the snacks they said you have to come down and get the snacks myself clearly not happy on my part
Commentaires de Gestion de l’hôtel
23 sept. 2024 par TL, Gestion de l’hôtel
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. I do apologize that the snacks were not places in your room at the time of check in. All guest request and welcome snacks are put in room between 12pm and 2pm. If your reservation was booked any time after that the front desk may not have ample time to prepare your basket for you and you may be asked if you would like us to bring them up after checking in or retrieve them yourself. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par TL, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Very nice to place. Front desk staff were awesome! Very welcoming
Commentaires de Gestion de l’hôtel
15 sept. 2024 par TL, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
par un voyageur de Cathedral City
Publié le 10 sept. 2024 sur Expedia
It was located off a main highway so going to a larger city was easy. Rooms were clean, staff was very friendly and helpful.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par TL, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the staff and location to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par TL, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel and staff to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The fact that the continental breakfast is not free is really lame. It is not any different from other hotels who offer free breakfast. There they are asking every person who came down to have breakfast, to see if they paid for it already.. it just tarnishes the stay. AC is old and makes annoying noises. You need the fan going to drown out people running around in the hotel.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par MMO, Gestion de l’hôtel
Thank you for taking the time to review your stay, we apologize for taking noise the AC had caused. This is something we will pass on to maintenance. Hilton Garden Inn hotels are full paid breakfast, it is a brand standard with Hilton. For future reservations you can always have the breakfast package added on for small fee.
