Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Inconvénient
Publié le 21 déc. 2019 sur HotelsBeaucoup de bruit
Impossible de régler le chauffage
par PIERRE
Publié le 3 juin 2016 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Centrally located to restaurants and convention center
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback! On behalf of the entire staff, I would like to say thanks for the shout out and compliments on the hotel. We hope to welcome you back again soon!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
It was a great stay. Had no complaints even though my phone did not work. Stayed one night food places were within walking distance however, I drove. The staff were friendly even extended my check out time. The room was nice and clean so overall I had a great experience. Thanks!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay with us! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The parking is limited because it’s on the same lot as another hotel, but I like that it’s free. The ice machine was broken on my floor, there was a leak near the elevator so water was pooled on the floor. The lamp in my room was broken and the key card readers for the gym and pool weren’t working at the time. I paid too much to have so many non working parts. Will not stay again
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Carpet in the room had permanent stains.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered, and we are working with our team to ensure these situations are appropriately addressed. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Customer service was great. The lady was super friendly but I only dealt with them during the check in process which was quick and easy. The location was great. Next to lots of restaurants, the galleria and other shopping centers.
The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own.
Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay.
Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I didnt stay here. I had to cancel trip
But since there is a no cancel policy i didnt get a refund
Mom passed away and had to go home
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
From the property, we are absolutely sorry in our heart goes out to what you and your family have experienced with the passing of a family member. In regards to your reservation, you booked your reservation through a third-party vendor not here at the property. The rate plan you chose was a nonrefundable rate through that third-party. The grievance would not be with the hotel, it would be with that third-party vendor because that’s who you booked through. We cannot overwrite the rate or any reservation specific details at the property because you went into contract with the online vendor and not specifically here at the property.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
The road noise was terrible.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Chris Milton, GM, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. With us being right next to the freeway, there are rooms that do pick up some of the road noise. In the future, we can make sure that we place you in a room with a lot less visibility to the freeway. We hope you will consider staying with us in the future.
