Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2024
par un voyageur
Publié le 6 nov. 2024
par un voyageur de FIRCREST
Publié le 26 oct. 2024
I requested a refund and was refunded. This place is unsafe, in deplorable condition and should NOT be rented for any amount of money. Extremely dirty, not maintained and a total disaster. Sketchy people hanging out all over. Even the elevator was dirty. There were broken glass, dirt and trash on the floor.
par un voyageur
Publié le 17 oct. 2024
the staff was nice enough , however the propety its self is in a bad state of repair. our cable tv was electrical taped and kept falling out , one light was held up at the joint with electrical tape , drawers would not stay shut , no kind of anything to go with kitchen, beds really lumpy , elevator was all broken up on inside and dirty , we had to ask for table chairs , we got them but one was broken , no house keeping , other small stuff
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Alberto M, Gestion de l’hôtel
We apologize we did not meet your standards. I hope you can give us another opportunity to make this right.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Rancho Cordova and I were overjoyed to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
I recently stayed at this location and was quite disappointed. The area outside the building was notably dirty, with litter and debris detracting from the overall impression. Additionally, there was frequent loitering in the parking lot, which made the environment feel less secure and welcoming. To make matters worse, there were no toiletries provided in the room, which is a basic expectation for any accommodation. Overall, the lack of cleanliness, safety concerns, and missing amenities left much to be desired. I hope these issues are addressed for future guests.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sashauna RediResponse Specialist , Gestion de l’hôtel
Thank you for leaving your 3/5 score, Luis. I was saddened to see you mention that you were disappointed with your recent stay due to the uncleanliness of the outside, the lack of toiletries and the other issues you listed hindered your experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
No toilet paper
Commentaires de Gestion de l’hôtel
18 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Brooke,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. However, I sincerely apologize for the lack of toilet paper which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Devora, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
No good
Commentaires de Gestion de l’hôtel
27 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Alex, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Rancho Cordova. I am disappointed that your experience was less than ideal due to the issues you encountered during your visit. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
No good
Commentaires de Gestion de l’hôtel
16 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
