Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2024
par un voyageur
Publié le 6 nov. 2024
par un voyageur de FIRCREST
Publié le 26 oct. 2024
I requested a refund and was refunded. This place is unsafe, in deplorable condition and should NOT be rented for any amount of money. Extremely dirty, not maintained and a total disaster. Sketchy people hanging out all over. Even the elevator was dirty. There were broken glass, dirt and trash on the floor.
par un voyageur
Publié le 17 oct. 2024
the staff was nice enough , however the propety its self is in a bad state of repair. our cable tv was electrical taped and kept falling out , one light was held up at the joint with electrical tape , drawers would not stay shut , no kind of anything to go with kitchen, beds really lumpy , elevator was all broken up on inside and dirty , we had to ask for table chairs , we got them but one was broken , no house keeping , other small stuff
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Alberto M, Gestion de l’hôtel
We apologize we did not meet your standards. I hope you can give us another opportunity to make this right.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Karina, Gestion de l’hôtel
Thank you for the great review! We appreciate you and hope to see you next time!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
When I arrived in my room I noticed the bathroom was extremely dirty. Upon showing staff member pictures, she switched me to a second room. The second room I was given had not been cleaned from the last customers stay, the trash was full, bed sheets off bed, kitchen area dirty and the bathroom was a mess.
Requested refund and showed staff member video of room.
Staff member understanding.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Kiran,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Rancho Cordova. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. Though the staff was understanding, you indicated that you were unsatisfied with the uncleanliness of the room, the unclean kitchen area and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Expedia
This motel was located on the freeway, near where I was visiting and easy to get where I was going.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Bonny, Thank you for voicing your comments regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. You mentioned to liking our location and convenience. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Definitely get what you pay for.
Publié le 5 oct. 2024 sur HotelsRoom could be cleaner, bed to hard.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Angelo. The staff and I at the HOMETOWNE STUDIOS RANCHO CORDOVA appreciate your 6/10 score. However, you indicated that the cleanliness of the room and the comfortability of the bed dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur de Oroville
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Brittney. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
They Cancel Reservations
Publié le 4 oct. 2024 sur HotelsWe made reservations weeks before arrival. We traveled 3 hours with kids, to find out they canceled our reservation because they overbooked. The reception area smelled like weed and cigarettes. They put me in a terrible position.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Melanie, We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Rancho Cordova did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations throughout your stay. I will certainly bring this to management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist
