Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Toulon
Publié le 13 déc. 2021 sur Expedia
Accueil sympa, chambre spacieuse, mais très bruyante car située à côté d'une autoroute et mal isolée, donc impossible de dormir et sale (Il y avait des cheveux de partout et le sol collait. Il manque un frigo et la wifi est bonne. Deception.
Commentaires de Gestion de l’hôtel
14 déc. 2021 par Sophia CSR, Gestion de l’hôtel
Hello,
Thank you for sharing your valuable feedback! We are glad to know that you were pleased with the spacious room. However, we apologize for the inconvenience faced by you regarding unwanted noise from the freeway as well. We hope that you will consider staying with us again.
par un voyageur
Publié le 20 oct. 2024
Wonderful property and amazing staff. It was clean, easy quick check in, and the staff was helpful and friendly. Our room was clean, comfortable and spacious with plenty of space to put our things. The building and parking felt safe and secure. I would definitely stay here again and recommend it. I liked the hardwood floors and the room felt updated.
par un voyageur
Publié le 13 août 2024 sur Expedia
Pretty much clean And quiet if you don't like too much noise, this is a good place
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! I’m glad to hear you found the place clean and quiet. We strive to offer a peaceful environment for those who prefer minimal noise and it’s great to know we met that expectation for you.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We're sad to see your 2 out of 10-star rating, as it doesn't reflect the experience we aim to deliver. Please provide us with details about your concerns so we can promptly investigate and make improvements for your next visit.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret receiving your 2 out of 10-star rating, as it doesn't align with the experience we strive to provide. Please share your detailed concerns so we can promptly investigate and improve for your next visit.
par un voyageur
Publié le 6 août 2024 sur Expedia
The place was fine for a basic motel. The parking was gated but difficult to maneuver.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We’re glad that our property met your basic needs. We appreciate your feedback about the parking and will look into ways to improve its accessibility. Your input is valuable and we hope to provide an even better experience on your next visit.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Johnny,We appreciate your recent stay at our hotel! Your positive rating illuminates our day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
We only reserved and paid for this room because they advertised as pet friendly however they denied our stay because we have bully mixes . We have not received a refund and Expedias enail is bouncing back to us. We had a horrible place trying to find another place to stay and this was late at night after a full day of driving
Commentaires de Gestion de l’hôtel
8 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We regret the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Barbara,Thank you keenly for your extraordinary 10-star rating! Your satisfaction is paramount to us and we're overjoyed to have provided an exceptional experience during your stay. Your rating fuels our passion to maintain excellence and we eagerly await the opportunity to welcome you back for more memorable moments. Warm regards from our team!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The bed was so uncomfortable and the staff was rude the room smelled like bleach to the point it burned my eyes and it felt like I was honestly in jail with the gate
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It’s disappointing to learn that the bed was uncomfortable, the staff came across as rude and the room had a strong bleach odor that caused discomfort. We aim to provide a welcoming and comfortable environment and I regret that we fell short in these areas. Our team will address these issues immediately to ensure improvements are made. Thank you for bringing this to my attention and I regret the inconvenience caused.
