Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
La chambre sent l’humidité, les tapis sont déchirés, il y avait des tâches étranges sur la literie. Nous avons trouvé une punaise de lit dans un des lits alors avons dormis 4 dans un lit double….Nous voulions partir tôt pour Yosemite, nous sommes finalement parti une heure plus tôt encore.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Laurie, we sincerely apologize for the issues you encountered during your stay. The damp smell, torn carpets, stained bedding, and especially the bedbug incident are far below our standards. We take such concerns very seriously and will be addressing these issues with our housekeeping and maintenance teams immediately. Your comfort and safety are our top priorities, and we're truly sorry that this experience affected your stay. We understand your decision to leave early and appreciate your feedback as it helps us improve. Please reach out to us directly if you would consider giving us another chance in the future.Best Regards, SureStay by Best Western SacramentoCustomer Care Team
par un voyageur
Publié le 9 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2020 par Customer Care Team, Gestion de l’hôtel
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Best Regards,
Customer Care Team
par un voyageur
Publié le 26 déc. 2024
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 18 déc. 2024
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 12 nov. 2024
Carpet was filthy and there was no internet with their wifi. There were cracks in the bath sink.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Marcus, Gestion de l’hôtel
Richard,Thank you for taking the time to share your experience with us. We genuinely value all feedback as it helps us improve our services and facilities.I am very sorry to hear that the cleanliness of the carpet, the internet connection, and the condition of the bathroom sink did not meet your expectations. This is certainly not the standard we strive to uphold, and I apologize for any inconvenience this caused during your stay.Please rest assured that I have shared your feedback with our housekeeping and maintenance teams. We are already taking steps to ensure our carpets receive a thorough cleaning, and we are reviewing our WiFi system to prevent future connectivity issues. Additionally, we have scheduled an inspection of the bathroom fixtures in our guest rooms to address any repairs needed.Thank you again for bringing these matters to our attention. We hope you’ll give us another opportunity to provide you with a comfortable and seamless experience in the future.Marcus GhiorsoGeneral ManagerSureStay by Best Western - Natomas
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Marcus, Gestion de l’hôtel
Dear San,Thank you for taking the time to provide your feedback. We’re sorry to see that your experience did not meet your expectations. We value all guest feedback as it helps us improve our services.If you could share more details about your stay, we would greatly appreciate it. Understanding your concerns will allow us to address any issues and enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,Marcus GhiorsoGeneral ManagerSureStay by Best Western
par un voyageur
Not for me...
Publié le 9 oct. 2024 sur HotelsNoisy, a lot of activity in the parking lot and hotel throughout the night.
Cleanliness was questionable...
No refrigerator or microwave.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Marcus, Gestion de l’hôtel
Dear Anthony,Thank you for taking the time to share your feedback. We sincerely apologize for the noise disruptions you experienced during your stay. We understand how important a peaceful environment is for our guests, and we are actively working to address these concerns to enhance your experience in the future.Regarding cleanliness, we take this matter very seriously, and I will ensure that our housekeeping team is reminded of our high standards. Your comments help us improve, and we appreciate your input.As for the lack of a refrigerator and microwave in your room, we are exploring options to provide these amenities for added convenience.We hope you’ll consider staying with us again, allowing us the opportunity to provide a better experience.Thank you once again for your valuable feedback.Best regards,Marcus GhiorsoBranch ManagerSureStay by Best Western
par un voyageur
Nuusance Harrasing Tenants
Publié le 8 oct. 2024 sur HotelsNever ending harassment from the other persons staying at this hotel! They set up equioment in the rooms that surround me and stalk me and harass me!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jessica Monica, we're truly sorry to hear about your experience during your stay. Your comfort and safety are our top priorities, and we take issues like this very seriously. Please know that we will investigate this matter to ensure our guests can enjoy a peaceful and respectful environment. If you have not already, we encourage you to reach out to our management team so we can address your concerns directly. Thank you for bringing this to our attention.Best Regards, SureStay by Best Western SacramentoCustomer Care Team
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Emilio, thank you for sharing your feedback with us. We're sorry to hear that your experience with our staff and service did not meet your expectations. Your comments are important, and we will address this with our team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again in the future.Best Regards, SureStay by Best Western SacramentoCustomer Care Team
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear John, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, SureStay by Best Western SacramentoCustomer Care Team
