Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Professional staff, nice clean rooms.
Publié le 30 avr. 2024 sur HotelsVery nice location. Walking distances to everything in mid-Town.
Hotel staff was extremely nice and helpful, welcoming.
The room was up to the expected standard with all conveniences and practical.
Parking is in a public place next to the hotel and charges $18 max for 24h.
Staff told me to make sure not to get in and out in order to avoid being overcharged, and advised to park in the street if I intended to use my car during the day (much cheaper). It was nice to inform. Leave the car in the parking overnight if you don't need it. Thanks for the tip.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Customer Service, Gestion de l’hôtel
Steve, it's fantastic to hear you valued The Fort Sutter Hotel Sacramento Tapestry Collection's prime location and found our team members to be kind and informative. We're also glad you found our rooms to be equipped and practical. Your kind words inspire us to continue delivering excellent service. We appreciate the feedback on our parking system and glad to know the tips about it added value to your stay. Looking forward to your next visit.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Customer Service, Gestion de l’hôtel
Diana, the team regrets to hear that your experience did not meet expectations. We're committed to enhancing our services and hope you're open to giving us another chance in the future.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
My stay at Fort Sutter Hilton was excellent. We were fortunate to find such a wonderful hotel right across the street from Sutter hospital. My trip was for medical reasons. We stayed for about 4 days. The room was the best. The beds n pillows n comforters n mattresses were very comfortable. All the amenities were the best. It was so quiet too. I really appreciated that. The staff was beyond excellent. We’ve never had such welcoming people n polite people working in a hotel. Our surroundings were safe. The area around the hotel was very safe n was very lit at nite. Walking back from hospital felt safe. There was hustle n bustle in the area surrounding the hospital but my wife said she never noticed that in the room. We have to return to the hospital several more times but now I know you all are there n my wife n I like you very much. Tim Herrera
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Customer Service, Gestion de l’hôtel
Hello Tim, it’s wonderful to hear you had an excellent stay at The Fort Sutter Hotel. The team is thrilled that you found the accommodations comfortable and the surroundings peaceful. Knowing that the welcoming atmosphere and safety of the area contributed positively to your experience is incredibly rewarding. The team looks forward to welcoming you and your wife back during your future visits. Please consider us again.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Emelina, we’re delighted you loved your experience at The Fort Sutter Hotel . We hope to welcome you back soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Lakisha, it’s wonderful to hear you had a great time at The Fort Sutter Hotel . We look forward to welcoming you back!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Jimmy, thank you for staying with us at The Fort Sutter Hotel. We're glad to know you had a positive experience. We look forward to welcoming you back in the future!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Will return to this hotel when visiting Sacramento. Everything else is decent, except Wifi and phone reception.
What to expect: the in room Wifi is extra. Room had little to no reception so no luck with using phone internet or Hotspot. In order to get important calls or text messages cell phone needs to be stuck to the window. Lobby Wifi was supposedly free but did not work. So no work and planning that needs internet could be done while inside hotel which was frustrating.
Shower what to expect: the water pressure and volume is very very low. Probably some Sacramento regulation. My usual 5 minute shower went 5 times as long trying to get the soap off and cold the whole time as water only covers a small portion of body at a time as it trickles out. Not sure how much water is actually saved when I have to shower 5 times as long.
Besides those small hassles, great stay.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your experience. We hope that, despite the connectivity challenges you faced, and the unexpected shower situation, your overall stay was enjoyable. It's otherwise good to know that you plan to return. We appreciate your understanding and look forward to welcoming you back.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Maxene, thank you for sharing your rating. Your feedback is valuable, and it helps us to continue improving. We hope to provide an even better experience on your next visit.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Great hotel. Clean, good amenities. Excellent staff.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Paul, we are thrilled you enjoyed your stay at The Fort Sutter Hotel. Clean accommodations and exceptional team members are what we strive for. We look forward to welcoming you back soon!
par un voyageur
Comfortable and serene
Publié le 22 sept. 2024 sur HotelsVery nice, quiet room despite being in the downtown area. Staff were especially warm, friendly, and helpful. Cafe good for breakfast.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Linda, we’re delighted you loved your experience at The Fort Sutter Hotel Sacramento Tapestry Collection. It’s wonderful to hear that the tranquility of your room and the warm hospitality of our team members made your stay memorable. We hope to welcome you back soon.
