Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur de Fortbragg
Publié le 19 août 2024 sur Expedia
At first i was confused and concerned. But once i checked in and got settled in things felt good! I noticed they gave a lot of cameras around the property so that also gave me security. The staff was all great and the hotel room was really nice and clean! I definitely recommend and would plan to stay here again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Blanca,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Faymeeza,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Bad customer service
Publié le 15 août 2024 sur HotelsThe room itself wasn’t too bad but soon after arriving the toilet wasn’t working properly. That morning I called front desk to let them know that the toilet wasn’t working at all. Front desk response was for us to go get a plunger from them and fix the toilet ourselves because maintenance wasn’t available. Not a hey sorry for the inconvenience or if you need to come use the restroom here at office. Was really disappointed in how we were treated.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret to hear about the inconvenience you faced with the toilet and the response you received from our front desk. This is certainly not the level of service we aim to provide. Your feedback is important to us, and we will address this situation with our team to ensure better handling of maintenance issues in the future. We regret that your experience was disappointing, and we hope you might give us another chance to provide a more positive stay.
par un voyageur
Not the best neighboorhood to stay
Publié le 14 août 2024 sur HotelsWas over charged.
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call the property for further assistance.
par un voyageur
No no no!!!
Publié le 13 août 2024 sur HotelsCheck in was at 3 but room still wasn't ready by 5. Lady at front desk was NOT polite. Literally told me to cancel my reservation (which I was unable to do due to 3rd party reservation) or wait another 45 min. Breakfast was bland, only had ketchup and salt for eggs, didn't even have simple oatmeal. WILL NEVER STAY THERE AGAIN!!! Room was clean, shower didn't get hot, and you can hear the other guests very loudly (THIN WALLS)
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I regret the inconveniences you faced during your stay, from the delayed check-in and lack of politeness at the front desk to the issues with breakfast, shower temperature, and noise levels. This experience falls far short of our standards, and we will be addressing these matters with our team to ensure improvements are made. Thank you for your feedback, and we regret that we didn’t meet your expectations during this visit.
par un voyageur
Publié le 12 août 2024 sur Hotels
Really more of a motel, it’s a bad neighborhood. Has been “re-done” in that they painted over prior damage. The inside looks nice at first glance, but it becomes very clear that this is an old hotel. My first real clue was when I sat on the toilet and the whole thing started moving. When asked, they told me it’s just like that and it
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly with the condition of the bathroom and the overall state of the property. While we have made efforts to update the hotel, it’s clear that more work needs to be done, and your comments will help us focus on those areas. We appreciate you bringing these issues to our attention and will address them with our team to ensure a better experience for future guests.
par un voyageur
Publié le 12 août 2024 sur Expedia
The staff was friendly especially the girl checking us in but the maid service was subpar. I arrived a hour after check in time and they hadn’t cleaned the room yet. They never brought new towels to the room after we put them out for them to get or changed the sheets. Another issue was the tv sound cutting out. They should really spring for a new tv in the accessible room. It isn’t the best area of town but it was close to UC Davis hospital where my wife was getting an infusion. Breakfast was good. If it wasn’t for the maid service not being on the ball and the TV I would have given the place 5 stars.
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jason,Thank you for your detailed feedback and for recognizing the friendliness of our staff. We’re glad to hear that you found our location convenient and enjoyed the breakfast. However, we regret the issues you encountered with the maid service and the TV. These concerns do not reflect the level of service we aim to provide, and we are addressing them with our team immediately. Your comments are invaluable in helping us improve, and we hope you’ll give us another chance.
