Ratings based on 794 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Waterford
Posted Oct. 26, 2024
Room was nice and had a huge bathtub. Coffee and extras were out all day for guests. Staff was nice and you can walj to several restaurants
Comment from Hotel Management
Oct. 28, 2024 by Kat, Hotel Management
Dear Shannon,Thank you for your kind words! We're delighted to hear that you enjoyed your room, especially the large bathtub, and appreciated the coffee and extras available throughout the day. Our team is always here to make your stay comfortable, and it’s great to know you found the staff friendly. The location certainly is ideal for exploring local restaurants on foot!We hope to welcome you back again soon.Best regards, Sterling Hotel Management
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Sep. 30, 2024 by Kat, Hotel Management
Dear Laura,Thank you for your fantastic rating! We're thrilled you had a perfect stay and we look forward to welcoming you back in the future.Best regards, Sterling Hotel Management
by A traveller
Posted Sep. 26, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by Kat, Hotel Management
Dear Camille,Thank you for your fantastic rating! We're thrilled you had a perfect stay and we look forward to welcoming you back in the future.Best regards, Sterling Hotel Management
by A traveller
Posted Sep. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by Kat, Hotel Management
Dear Erica,Thank you for your fantastic rating! We're thrilled you had a perfect stay and we look forward to welcoming you back in the future.Best regards, Sterling Hotel Management
by A traveller
Posted Sep. 19, 2024 on Expedia
There was no staff at the property. Overall an eerie vibe.
by A traveller from Olympia
Posted Sep. 16, 2024 on Expedia
The "breakfast" was just packaged pastries and old apples. There are no nearby breakfast options.
Comment from Hotel Management
Sep. 17, 2024 by Kat, Hotel Management
Dear Sean,Thank you for your feedback. We apologize for the disappointment regarding our breakfast offerings. We will review this matter and work on improving the variety and quality provided. Additionally, we regret any inconvenience caused by the lack of nearby breakfast options, and we will strive to better inform future guests about alternatives.Best regards, Sterling Hotel Management
by A traveller
Downtown Stay With A Victorian Twist!
Posted Sep. 16, 2024 on HotelsI love this place. Will be staying there again if I need a hotel in Sacramento again.
Comment from Hotel Management
Sep. 16, 2024 by Kat, Hotel Management
Dear Tracie- Thank you so much for your kind words! We're delighted to hear you enjoyed your stay and look forward to welcoming you back whenever you're in Sacramento again! Safe travels until next time!Best Regards,The Sterling Hotel Management Team
by A traveller
Posted Sep. 15, 2024 on Expedia
I loved the rooms and vibe of the hotel. I loved the history of it. They need to do a better job advertising their beautiful bathrooms! Girls if you like to soak in tubs book here! I only had a few small issues. Check in was a little different and rushed. At first it was fine, staff was still polite, however once the staff left (literally handed me the keys on the way out the door,) there was no staff to man the place. I wanted a stopper for the tub in my room and I couldn't get one. Also the TV was not working. There was literally no one of grounds to even talk to about the small issues. Even when I checked out there was no one. I would stay here again because of the features, affordability, and location but the service was disappointing.
Comment from Hotel Management
Sep. 16, 2024 by Kat, Hotel Management
Dear Ashlee,Thank you for your feedback! We're so glad you loved the rooms, vibe, and the history of the hotel, especially the luxurious bathrooms. We'll definitely pass along your suggestion to advertise them more. We apologize for the lack of available staff and the inconvenience you faced with the tub stopper and TV. We appreciate your understanding, and we're thrilled to hear you'd stay again despite the service issues. We'll work on improving that aspect to ensure an even better experience next time.Best Regards,The Sterling Hotel Management Team
by A traveller
10/10, would love to stay here again
Posted Sep. 11, 2024 on HotelsWe got to stay in the Hopkins Suite on the third floor. The hotel was absolutely stunning and a short walk to some great restaurants. Very easy to check in and out. Friendly staff. Coffee pods, creamer and sugar were available downstairs for the Keurig in our room. Huge shower/spa in our bathroom and the bed was incredible and so comfortable. Best sleep I've had while traveling.
Comment from Hotel Management
Sep. 11, 2024 by Kat, Hotel Management
Dear Andrew - Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay in the Hopkins Suite and had a comfortable experience. It's great that you found the hotel stunning and conveniently located near excellent dining options. We're also glad the check-in/out process was smooth and the amenities, like the Keurig and spacious shower/spa, met your needs. We look forward to welcoming you back for another restful stay!Best Regards,The Sterling Hotel Team
by A traveller
Posted Sep. 8, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Kat, Hotel Management
Hello Doug,Thank you so much for your wonderful feedback and perfect rating! We're thrilled to hear you had a great stay and look forward to welcoming you back!Best regards, Hotel Management
