Ratings based on 945 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 13, 2020 on Expedia
Comment from Hotel Management
Jun. 14, 2020 by Hiro, Hotel Management
Thank you so much for the positive review!
by A traveller
Posted Jun. 7, 2020 on Hotels
Comment from Hotel Management
Jun. 7, 2020 by Hiro, Hotel Management
Thank you for such a positive review!!
by A traveller
Great location but average room
Posted Jun. 1, 2020 on HotelsThe highlight of this place for us was the location - a very easy 5 minute walk to old town, and also Macy’s in the other direction. The room size is fine and as expected. There was a fridge and microwave which was a bonus we were not expecting. The air con worked well. Shower temperature and pressure were good.
On the down side, the bathroom had a strong urine smell but since you couldn’t smell it in the main room, we didn’t bother reporting it as we had already made ourselves comfortable. The bedspread does not have a cover, they simply put one sheet underneath it and one sheet on top of it, so once you start moving around in bed you start to see all the stains on the bedspread which is very off putting. And lastly, our room did not get any maid service during our 2 night stay.
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you so much for you detailed review! We're so glad you enjoyed our central location and hotel amenities! Since the start of the COVID-19 pandemic, we have posted a sign to our guests stating there will not be maid service for guests staying multiple nights in order to ensure the safety of our employees. The front desk is always available to make sure guests get any requested towels or linens they might need.
by A traveller
Posted May 29, 2020 on Expedia
Great location - just across Old Town Sacramento.
We came around 4 and they just were finishing cleaning, which was no done very thorough (there was somebody's ice cream left in the fridge and one of the shampoo bottles was in some brown stuff, I would not specify here my wife's guess of how it was used by people before us).
There was lot of noise in the late evening. but I think it was part of being near Old Town Saturday evening
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you so much for your review! I'm very sorry that the room was not up to our usual cleanliness standards. Our front desk is always happy to switch rooms when available or find another solution to any problem guests might have. We hope to see you again next time!
by A traveller
Posted May 29, 2020 on Hotels
guess service not good unorganized
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you for your honest review. I'm so sorry you had a less than stellar experience with our staff. Unfortunately, some changes have had to be made to keep everyone safe during the global pandemic. We hope to do better during your next visit.
by A traveller
Posted May 29, 2020 on Hotels
the check in was a mess due to covad 9 issue
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you for your review. Unfortunately COVID-19 has really overwhelmed most 3rd party agencies and therefore it can occasionally take some time for changes or mistakes to be fixed. Our staff has been doing their best to support these 3rd parties and to make check in and check out as smooth as possible in these challenging times, all while maintaining everyone's safety. We appreciate your patience and hope everything will be easier the next time you visit us during less trying times. Stay safe!
by A traveller from Lives in Alabama
Posted May 27, 2020 on Expedia
It was clean and the locaton. Easy access to all that you need e d
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you so much for such a positive review! I'm so glad to hear that our property was up to your cleanliness standards and that you enjoyed our central location. As the approved soccer arena and improvements to the waterfront area get built, it should become an even better location. Hope you'll think of us on your next vist!
by A traveller
Posted May 27, 2020 on Hotels
It was an excellent Stay can’t wait to do it again
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
I'm so glad you enjoyed your stay with us! Thank you so much for taking the time to write such a positive review and we hope to see you next time you're in the area!
by A traveller
Posted May 25, 2020 on Hotels
Comment from Hotel Management
Jun. 6, 2020 by Hiro, Hotel Management
Thank you for your review.
by A traveller
Homeless Haven
Posted May 25, 2020 on HotelsMight be a better experience some other time.
Comment from Hotel Management
Jun. 3, 2020 by Hiro, Hotel Management
Thank you for your review. I'm very sorry your stay with us wasn't perfect. It is true that Sacramento and all of California in general has a homeless problem that needs to be addressed. In the mean time, as a hotel we have taken steps to ensure that our guests are safe by having someone at the front desk at all times, employing private security, and having only one entrance to the property right by the front desk. The shelter in place has definitely had an effect on downtown. I hope you can better enjoy your next stay with us. Thank you!
