Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Bhanu, Gestion de l’hôtel
Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to hear that you had a fantastic experience during your visit.Our team works hard to ensure every guest feels comfortable and well-cared for, so your kind words about our service mean a lot to us.We look forward to welcoming you back on your next trip. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.
par un voyageur
A éviter
Publié le 31 juill. 2023 sur HotelsOn avait l’impression d’arriver dans l’hôtel de la tour de la terreur à Disneyland. Pas de fenêtre vers l’extérieur dans la chambre t’es sombre. De vielles boiseries et une salle de bain sale
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Jajuan, Gestion de l’hôtel
We sincerely apologize for the negative experience you had during your stay with us. Your feedback is extremely concerning, and we deeply regret that we fell short of your expectations.It is disheartening to hear that your room did not have a window with an outward view, which contributed to a dark atmosphere. We understand how important natural light and a pleasant view can be to our guests' overall comfort and enjoyment. Additionally, we're sorry to learn that the woodwork was old and the bathroom was dirty. Providing a clean and well-maintained environment is essential.We take your feedback seriously, and we genuinely apologize for the inconveniences you encountered. We will investigate this matter thoroughly and work on improvements to provide a better experience for our guests.If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to contact our customer service or management team directly.Thank you for bringing these issues to our attention, and we hope you will consider giving us another chance to provide you with the excellent experience you deserve. Your satisfaction is our priority, and we are committed to regaining your trust.
par un voyageur
Publié le 16 sept. 2022 sur Expedia
par un voyageur
Publié le 16 août 2024 sur Expedia
Property was decent for the price. Room was clean, lobby was clean and neat. The hallways were ungodly hot and the AC in the room could not keep up.
I was also really surprised to see political signs displayed all around the property.
Commentaires de Gestion de l’hôtel
17 août 2024 par Laura, Gestion de l’hôtel
Danielle, Thank you for your feedback. The signs were removed as soon as we were made aware of their presence. Unfortunately some of the neighbors try to share their political views without asking. We apologize if they made you uncomfortable. We hope to see you again very soon and I will be sharing your review with housekeeping to let them know that their work on the room was appreciated. Thank you so much and have a wonderful day.
par un voyageur
Publié le 16 août 2024 sur Hotels
Roomy room and clean .
Water from shower is weak, Toilet is clogged.
Need more upgrade an good maintenance in order to attract more customers.
Commentaires de Gestion de l’hôtel
17 août 2024 par Laura, Gestion de l’hôtel
Thank you for your feedback. We apologize for the the plumbing issues. We keep a staff member available at the front desk at all times to help with any room related problems. We will have maintenance sent to the room to resolve any issues. We hope you will come stay with us again. Thank you and have a wonderful day.
par un voyageur
Publié le 13 août 2024 sur Expedia
Staff was nice, but the property needs cleaning and has weird unused spaces. The patio furniture was stacked away. There were spots of something on the back of the bathroom door. Breakfast was limited, served in a dome with a rusted hinge.
Commentaires de Gestion de l’hôtel
15 août 2024 par Joe, Gestion de l’hôtel
Thank you for taking the time to leave us feedback. I am glad you found the staff kind. We apologize for the breakfast nothing being up to par for your expectations. Please visit us again in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
The woodwork is lovely.
Commentaires de Gestion de l’hôtel
12 août 2024 par Vamsi, Gestion de l’hôtel
Thank you for your review, Jaclyn. We're pleased to hear that you appreciated the woodwork. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is valuable to us. If there's anything specific that you feel could be improved, we would love to hear more so we can continue to enhance our offerings.
par un voyageur
Publié le 10 août 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
11 août 2024 par Joe, Gestion de l’hôtel
Thank you for taking the time to leave us feedback. We love to hear from our guest and we look forward to seeing you again in the future.
par un voyageur
Publié le 7 août 2024 sur Expedia
X
Commentaires de Gestion de l’hôtel
9 août 2024 par Joe, Gestion de l’hôtel
Thank you for taking the time to leave us feedback. We always love to hear from our guest. Please visit us again in the future.
par un voyageur
Stay away
Publié le 7 août 2024 sur HotelsDive in bad neighbourhood. Drug deals in parking lot. Couldnt find frint desk woman.hotel in bad disrepair. Dirty. Do not recommend Scary. We just left and srayed somewhee else.
Commentaires de Gestion de l’hôtel
7 août 2024 par Vamsi, Gestion de l’hôtel
Dear Richard,Thank you for your feedback. We are sorry to hear about your experience. Our hotel is committed to providing a safe and welcoming environment for all our guests, and we do not tolerate any illegal activities on our premises. We have security measures in place and work closely with local authorities to ensure the safety and comfort of our guests. It seems there may have been a misunderstanding, and we would appreciate the opportunity to address any specific concerns directly. Please feel free to contact us so we can discuss this further and ensure your concerns are fully addressed.
