Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Bhanu, Gestion de l’hôtel
Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to hear that you had a fantastic experience during your visit.Our team works hard to ensure every guest feels comfortable and well-cared for, so your kind words about our service mean a lot to us.We look forward to welcoming you back on your next trip. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.
par un voyageur
A éviter
Publié le 31 juill. 2023 sur HotelsOn avait l’impression d’arriver dans l’hôtel de la tour de la terreur à Disneyland. Pas de fenêtre vers l’extérieur dans la chambre t’es sombre. De vielles boiseries et une salle de bain sale
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Jajuan, Gestion de l’hôtel
We sincerely apologize for the negative experience you had during your stay with us. Your feedback is extremely concerning, and we deeply regret that we fell short of your expectations.It is disheartening to hear that your room did not have a window with an outward view, which contributed to a dark atmosphere. We understand how important natural light and a pleasant view can be to our guests' overall comfort and enjoyment. Additionally, we're sorry to learn that the woodwork was old and the bathroom was dirty. Providing a clean and well-maintained environment is essential.We take your feedback seriously, and we genuinely apologize for the inconveniences you encountered. We will investigate this matter thoroughly and work on improvements to provide a better experience for our guests.If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to contact our customer service or management team directly.Thank you for bringing these issues to our attention, and we hope you will consider giving us another chance to provide you with the excellent experience you deserve. Your satisfaction is our priority, and we are committed to regaining your trust.
par un voyageur
Publié le 16 sept. 2022 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Anuhya, Gestion de l’hôtel
Thank you so much for the perfect score! We're thrilled to hear that you had such a great experience with us. Your positive feedback means a lot to our team, and we hope to welcome you back for another fantastic stay soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Anuhya, Gestion de l’hôtel
Thank you for your positive rating! We’re glad to hear you had a good stay with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We hope to welcome you back soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Their cot was not in good condition.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Anuhya, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that the cot provided was not in good condition. Your comfort is important to us, and we will review this issue to ensure our amenities are up to standard. We appreciate you bringing this to our attention and hope you’ll consider staying with us again.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joe, Gestion de l’hôtel
Thank you for taking the time to leave us feedback. We are sad to hear you didn't have a good stay with us. We hope you visit us again so we can show you that we can do better.
par un voyageur de CROWN POINT
Publié le 16 sept. 2024 sur Expedia
The property is older but upkeep has been good. The bathroom was small by today's standards but the room was spacious. Breakfast was good. Disappointed that the restaurant/bar and courtyard area where closed, but they said it never opened again after covid. They are trying to get it up and running again. It didn't seem like a good location but it turned out very good. Staff was friendly and enjoyed talking to them.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Anuhya, Gestion de l’hôtel
Thank you for your thoughtful review! We're glad to hear you enjoyed the spacious room, breakfast, and friendly interactions with our staff. We understand your disappointment about the restaurant/bar and courtyard area being closed, and we appreciate your patience as we work towards reopening those spaces. It’s great to know the location worked out well for you despite initial impressions. We hope to welcome you back soon with even more to offer!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Place was filthy and rooms were not cleaned bed made that was it
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Anuhya, Gestion de l’hôtel
We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to uphold, and we regret that your room was not properly cleaned. We will address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope you’ll give us another chance to provide a much better experience in the future.
