Note fondée sur 328 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
3,1 Service et personnel
2,4 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Ghislain,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 18 août 2021 sur Hotels
par un voyageur
Friendly Staff
Publié le 19 août 2024 sur HotelsTo begin, the staff was very friendly and extremely helpful at this property. The property itself is in major need of repair. There are holes in the walls and black mold. The fire alarm was sticking 6" out of the wall w/ electricity still going to it as it was blinking.
I was asked for drugs by another guest at the property, as well as help for domestic violence by yet another guest.
Commentaires de Gestion de l’hôtel
23 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We are sorry to hear your stay at the RED ROOF INN SAGINAW - FRANKENMUTH did not meet your expectations and that you experienced these distasteful situations while with us. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
par un voyageur
Bad bad bad
Publié le 12 août 2024 sur Hotelsdo not go so disgusting walked in and walked straight back out so gross and junkies yelling at us
Commentaires de Gestion de l’hôtel
13 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Lindsey,We are truly sorry to hear your recent experience at the RED ROOF INN SAGINAW - FRANKENMUTH did not meet your expectations. I deeply regret learning that your encounter was unfortunate and prompted your early departure. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
The place was dirty. The toilet was broken. It seemed like drug deals were going on in the parking lot. I would not recommend this place. The staff was not friendly.
Commentaires de Gestion de l’hôtel
15 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Judi, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Saginaw - Frankenmuth. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The bathroom was moldy, the bed sheets were stained, one lamp didn’t have a shade over it (just an exposed light bulb), and the door chain was broken. People were partying in the parking lot and yelling outside my room past midnight. The laundry machines were broken. Overall, I felt pretty unsafe.
Commentaires de Gestion de l’hôtel
2 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with stained bed sheets, the safety and all the concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartening to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Total waist of Money!
Publié le 29 juill. 2024 sur HotelsRoom was filthy, walls an floors, doors. No toilet lid , plugs didn't work vanity light didn't work..sheets stained. Cig butts an trash under bed. Mold in tub, soap scum an nasty toilet! Stained towels an clothes . Old broken phone with no cords for "room service"
Fleas, waitited 8 hours for towels, front desk kept telling me to come back in 30 mins all day
Parking lot full of trash as well as every trash barrel around building .
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Bunny, Gestion de l’hôtel
Dear Ashley,We are truly dismayed to hear about your experience at our hotel. The conditions you described are entirely unacceptable and fall far short of the standards we uphold.Your feedback is essential to us as it helps us identify areas where we need to improve. We are currently conducting a thorough investigation into your claims and will take immediate steps to address the issues raised.Cleanliness, comfort, and guest satisfaction are our top priorities. We are committed to ensuring that every guest has a positive experience.We understand your frustration and want to make this right. Please contact our guest relations department directly at i0960@redroof.com so we can discuss this matter further and work towards a resolution.Thank you for bringing these issues to our attention.Sincerely,Prasad NikamRed Roof Inn, Saginaw
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Bunny, Gestion de l’hôtel
Thank You
par un voyageur
Publié le 28 juill. 2024 sur Expedia
It was the worst experience we’ve ever had! The lights didn’t work, the containers for liquid soap & shampoo were empty and the bed was uncomfortable.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Bunny, Gestion de l’hôtel
We are truly sorry to hear that your stay with us was so disappointing. Your feedback is important to us, as it helps us identify areas where we can improve.We understand that experiencing issues with the lights, empty amenities, and an uncomfortable bed can significantly impact your stay. These are not the standards we aim to provide for our guests.We would like to assure you that we are taking your concerns seriously and will investigate the matter further. Your feedback will be shared with our management team to prevent similar occurrences in the future.
par un voyageur
Bed Bugs
Publié le 28 juill. 2024 sur HotelsThe room smelled strong like bleach upon entering. The shower had hair on the wall. Not give enough shower towels for the amount of people we had registered to the room. The floor was sticky and instantly made our socks black and gross. Woke up ylto find bites on my child and found a bed bug walking around. The area seemed sketchy and heard gun shots several times. Was decent enough for what we wanted but now worried were taking bugs home.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Bunny, Gestion de l’hôtel
We are deeply concerned and sincerely apologize for the terrible experience you had at our hotel. The conditions you described are completely unacceptable and fall far below our standards.We understand your distress about the cleanliness issues, the lack of amenities, the safety concerns, and the potential for bed bug infestation. These are serious matters that we take very seriously.We want to assure you that we are taking immediate steps to address these problems. This includes a thorough inspection of the room and surrounding area, as well as implementing additional cleaning and maintenance protocols.Your safety and well-being are our top priorities. We understand your concerns about potential bed bug infestation and recommend consulting with a pest control professional as a precaution.Thank you for bringing these issues to our attention.
