Note fondée sur 586 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2023 par Management, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 24 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2023 par Management, Gestion de l’hôtel
Thank you so much, Anne.
par un voyageur de Québec
Super 8 Saginaw
Publié le 5 août 2011 sur HotelsLe service était ordinaire , un peu froid l’accueil.
La propreté de la chambre était ordinaire un peu défraichie. Il y a des Super 8 meilleur que cela. Mais le prix fut abordable.
par un voyageur
Publié le 29 août 2024 sur Expedia
They tried to keep my deposit, accused me of taking towels when staff didn’t even go into my room.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Naveen, Gestion de l’hôtel
Thank you for your feedback. I’m very sorry for the misunderstanding regarding your deposit and the towels. It was never our intention to keep your deposit, and we are addressing this issue to ensure it doesn’t happen again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
Its just convention
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Naveen, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We take all comments seriously and will work on improving our service.Sincerely,Hotel Management
par un voyageur
You definitely get what you pay for....Be warned!
Publié le 19 août 2024 sur HotelsHorrible. These rooms are cheap for a REASON. They smell awful (like old stale, cigarette smoke and BO), they are outdated and the beds are absolutely the most uncomfortable I've ever slept in. The air conditioner in my second room (after asking for my money back so I could find better accommodations and being turned down) didn't work and was actually missing buttons. I had to stick my finger INSIDE the AC unit to attempt to turn the temp down. Didn't matter since it didn't blow cold air anyway. Awful, terrible, the literal worst. Stay far, far away.
Commentaires de Gestion de l’hôtel
21 août 2024 par Naveen, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at Super 8 by Wyndham Saginaw. I am truly sorry to hear about the issues you encountered, including the unpleasant odor, outdated rooms, and malfunctioning air conditioner.Your experience does not meet our standards, and I apologize for the discomfort and inconvenience you faced. I will immediately address these concerns with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services.Thank you again for bringing these issues to our attention, and I hope we might have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 17 août 2024 sur Expedia
The floor in the check-in lobby was sticking to my shoes. The carpet in the hallway needs to be stretched out and had lumps large enough that somebody could trip on it. They didn’t want to let us in for one night after seeing the condition becausewe had booked on Expedia. They tried to have us locked in to three nights. They put us in a room that was smelly, and it turns out the smell was from mold, causing me to have asthma issues. In the morning when I went to go take a shower, there was no water in the shower. The shower knob just spun in circles and you could see mold all over the handle. It was nasty. They gave us access to a different room to take a shower. The second room didn’t smell bad and the shower worked, however, the vent in the bathroom didn’t work and there was crickets in it. There were also holes in the walls. The carpet was dirty and made our socks dirty. The back door that was supposed to be locked at 9 o’clock at night, remained unlocked for the whole night. We heard people being loud at about 3 o’clock in the morning.
I blew a nut in the morning when I went to take a shower and it wasn’t working and asked to talk to the manager. He did refund our money for the two additional nights we were supposed to stay. How do you not know that a shower is not working in a room?
I wound up having to pay $86 to get an inhaler because I had left mine at home. I haven’t had problems in a while, but the nasty mold flared it up.
I’m sad for the bad review.
Commentaires de Gestion de l’hôtel
21 août 2024 par Naveen, Gestion de l’hôtel
Thank you for taking the time to provide such detailed feedback about your stay at Super 8 by Wyndham Saginaw. I am deeply sorry to hear about the numerous issues you encountered.Your experience, from the condition of the lobby floor to the mold and maintenance issues in your room, is unacceptable and does not reflect our standards. I sincerely apologize for the inconvenience and discomfort you faced. Your comments have been shared with our team, and we are taking immediate action to address these concerns and prevent future occurrences.I’m glad we were able to resolve the booking issue and refund your additional nights, but I understand this does not make up for the inconvenience you experienced. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to restore your faith in our hotel in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Naveen, Gestion de l’hôtel
Thank you so much for your wonderful rating! We're thrilled you had a great experience with us. We look forward to welcoming you back soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
It was a nice place
Commentaires de Gestion de l’hôtel
13 août 2024 par Naveen, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed your stay. We hope to have the chance to exceed your expectations on your next visit!
par un voyageur
Publié le 2 août 2024 sur Expedia
Property needs a lot of updating and maintenance.
Commentaires de Gestion de l’hôtel
4 août 2024 par Naveen, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re committed to improving and would appreciate any specific details you can share. We hope to have the opportunity to serve you better in the future.
