Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Nice hotel in general. But They are more taking care for the outside than the inside. Buffet area is nice ande clean. Room are old. Bath room are terrible. Old and discusting. We change room because we asked for queen or king bed and they had to put 2 single togheter. And bath room was discusting. Second room the bed was ok but the bath room was terrible. Long walk from buffet to the beach. Was terrible for me because i have hard time with my legs. All the staff try to do all the best to make you happy. But it's not there fault if the bath room are old and terrible. I will not go again sorry...i don't understand how come the manager of this hotel 5 stars don't renview the bath room.
Bel hotel de l'exterieur. Le personnel est tout simplement adorable. Le buffet etait bien. Les salles de bain sont terriblement degoutantes. Longue marche du buffet à la plage pour quelqu'un qui ne peut pas trop marcher. Manque de chaises à la piscine. Je ne retourne pas à cet hôtel.
On a dû changer de chambre car on avait demandé un lit queen ou king mais on nous collé deux lits simples. Les salles de bains dans les deux chambres etaient degoutantes. On nous a proposé une 3ieme chambre mais toujours avec 2 lits simples et dans un coin totalement isole de l'hôtel. Vu sur un stationnement. Malgré que la salle de bain etait renové tout le reste n'etait pas selon nos demandes. On nous a offert un départ retardé pour compenser. On ne retourne pas à cet hôtel..merci monsieur Shadi pour vos efforts
par un voyageur de Trumbull
Publié le 26 août 2024 sur Expedia
Overall it was a great experience. Great value for money no doubt. The chalet unit was clean and quiet. Beach was awesome with available services. Kids loved the large pool. All inclusive dining was definitely a peace of mind. Restaurant was focusing mainly on quantity over quality which is understandable given the cost cutting measures. But overall dining experience was above average. The highlight of the stay was the hospitality and promptness of the staff. Moamen in reception was great and very helpful. Also in restaurant I remember Tamer ElSayed, Omar and Megally who were very helpful. Also Mohamed Saad in pool as well as Ahmed Jamaica on the beach. Family really enjoyed the vacation and I would definitely recommend to anyone!
par un voyageur
Publié le 8 août 2024 sur Expedia
par un voyageur
Publié le 3 août 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Hotels
par un voyageur de Bratislava
Publié le 6 avr. 2024 sur Expedia
A beautiful hotel building with a well-kept garden, a nice beach nearby, excellent access to the sea with the possibility of swimming. Excellent food.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Alaaeldin Mohamed , Gestion de l’hôtel
Dear valued guest , Thank you for taking a moment to share your positive feedback. We are very pleased to have met your expectations and to learn about your satisfaction. We are looking forward to welcoming you back to our resort in the near future. Kind regards
par un voyageur
Mala la recepción
Publié le 4 avr. 2024 sur HotelsLo malo del hotel es que no hablan Inglés ya que lo mezclan y esto hace difícil el entenderlo la recepción horrible no tiene sentido de servicio y no dieron algo diferente por ser cliente gold
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Alaaeldin Mohamed , Gestion de l’hôtel
Dear valued guest , Thank you for taking the time to post your comments during your stay. It is always greatly appreciated both positive and negative. Your valued comments have been forwarded to department heads for needful action We hope you will return to our resort in the near future to enjoy a true Old Palace Resort experience.Best RegardsGuest Service Team
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Waleed AbdelHameed, Gestion de l’hôtel
Dear Yasser, Thank you for taking the time to post your comments during your stay. It is always greatly appreciated both positive and negative. Your valued comments have been forwarded to department heads for needful action We hope you will return to our resort in the near future to enjoy a true Old Palace Resort experience. Best Regards Waleed AbdelHameed
par un voyageur
Publié le 16 août 2023 sur Expedia
We love this hotel
Commentaires de Gestion de l’hôtel
17 août 2023 par Waleed AbdelHameed, Gestion de l’hôtel
Dear Safa, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Regards Waleed AbdelHameed
par un voyageur
Publié le 29 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 avr. 2023 par Waleed AbdelHameed, Gestion de l’hôtel
Dear Omar, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Regards
